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DESIGNME Puff.Me Volumizing Litre Duo
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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The DESIGNME Puff.Me Volumizing Litre Duo is the professional 1-litre shampoo and conditioner for fine, flat, or limp hair — DESIGNME's volume system formulated by a Canadian professional brand to build lasting body and lift in fine hair without heaviness, at one of the best savings percentages in the Zennkai litre range, at Canada's lowest price.
What's Included
• DESIGNME Puff.Me Volumizing Shampoo — 1 litre (1000ml)
• DESIGNME Puff.Me Volumizing Conditioner — 1 litre (1000ml)
Why Buy the Litre Size
• Save 36% vs buying two regular-size DESIGNME bottles — Canadian professional volume at excellent value
• Fine hair clients use less product per wash — a litre lasts proportionally longer, making it outstanding value
• DESIGNME is a Canadian brand — supporting Canadian professional hair care alongside professional results
• Not available at Sephora in litre size — professional salon-channel exclusive at Zennkai
• Lasts approximately 4–6 months for fine, medium-length hair with daily use
About DESIGNME Puff.Me Volumizing
DESIGNME Puff.Me is the brand's dedicated volume system — formulated by a Canadian professional brand familiar with the flat, humidity-prone fine hair many Canadian clients experience. The volumising complex builds body and lift in fine hair without the surface heaviness that causes fine hair to go flat by the afternoon, delivering professional results at exceptional value in the litre format.
Key Ingredient
Volumising complex — DESIGNME's professional volume blend that builds body and lift in fine hair fiber without surface residue or buildup. Lightweight conditioning system — provides smoothness and manageability without compromising the volume the shampoo builds.
Best For
• Fine, flat, or limp hair wanting Canadian professional volume at excellent value
• Clients wanting to support a Canadian professional brand while getting professional results
• Fine hair that needs volume without buildup or midday flatness
• Colour-treated fine hair wanting volume with colour compatibility
• Anyone wanting professional volumising care at an accessible price point in the litre format
Available at Zennkai — Canada's lowest professional price on DESIGNME. Authorized retailer. 100% authenticated professional stock. Free shipping on orders over $50. Ships anywhere in Canada. Beauty with Benefits members earn points on every purchase — join free at zennkai.com/pages/beauty-with-benefits. Shop the full DESIGNME collection at zennkai.com/collections/design-me.