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      Thank you for shopping at Zennkai.com.


      ONLINE EXCHANGE POLICY

      You have 14 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.


      To be eligible for a exchange:

                      - your item(s) must be either be unused or no more than a quarter of the volume missing.

                      - your item(s) must be in the original packaging.

                      - your item(s) need to have the receipt or proof of purchase.


      STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form

      STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable. 

      STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)

      STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card


      In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed


      Final Sale items include Beauty Boxes, Hair Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, Appliances, Makeup, Privilege Clothing, Clearance and Sale items. These items are not eligible for an exchange or store credit.


      RETURNING TO A ZENNKAI SALON LOCATION 

      Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.


      If you are not fully satisfied with your purchase we will EXCHANGE it within 14 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.


      Final Sale items include Beauty Boxes, Hair Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, Appliances, Makeup, Privilege Clothing, Clearance and Sale items. These items are not eligible for an exchange or store credit.


      Hair Tools & Appliances

      Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.


      All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.


      Hot Tools & Appliances are a FINAL SALE unless manufacturer defect. 


      Shipping

      You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.


      Contact Us

      If you have any questions on how to return your item to us, contact us.

      Corporate Office
      310-5491 REGENT ST

      BURNABY BC V5C 4H4
      Phone: (604) 599-6800

      Email: zennkai@megahairfamily.com