Aveda Scalp Solutions Balancing Shampoo
Returns & Exchanges
Thank you for shopping at Zennkai.com.
ONLINE EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances. These items are not eligible for an exchange or store credit.
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances. These items are not eligible for an exchange or store credit.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Phone: (604) 599-6800
Email: zennkai@megahairfamily.com
This gentle shampoo helps remove excess oil, impurities and pollution from the hair and scalp. Formulated for everyday shampooing, this non-drying shampoo improves scalp hydration instantly and overtime: +92%* after 1 week; +128%** after 2 weeks.
Plant-derived cleansing agents gently cleanse and instantly remove pollution and product build up. Gentle and non-irritating to scalp. Instant cooling sensation.
Suitable for:
- All scalp types: Normal to oily, normal to dry.
- All hair types: Fine, medium, thick.
- All textures: Straight 1A-1C, Wavy 2A-2C, Curly 3A-3C, Coily 4A-4C.
- Safe for color-treated and chemically processed hair.
Aroma:
A clean, uplifting aroma with bright citrus notes of lemon and orange on a light floral heart of neroli, balanced by delicate hints of crisp, cool mint.
Color safe. Dermatologist evaluated. Clinically tested.
94% naturally derived***. Vegan. Cruelty free.
*Clinical testing on 32 women, after using scalp solutions balancing shampoo and replenishing conditioner for 1 week.
**Clinical testing on 32 women, after using scalp solutions balancing shampoo and replenishing conditioner for 2 weeks.
***94% naturally derived on average, per the ISO 16128 Standard, from plant, non-petroleum mineral, and/or water.
Aveda is a cruelty-free brand. We do not conduct animal testing and never ask others to do so on our behalf.
Ingredients:
Water\Aqua\Eau, Sodium Cocoyl Isethionate, Sodium Chloride, Propanediol, Sodium Methyl Cocoyl Taurate, Babassuamidopropyl Betaine, Cocamide Mipa, Glycol Stearate, Andrographis Paniculata Extract, Centella Asiatica (Hydrocotyl) Extract, Lactobacillus Ferment, Helianthus Annuus (Sunflower) Seed Oil, Zinc Pca, Glycerin, Ethyl Macadamiate, Menthol, Menthyl Lactate, Glyceryl Caprylate, Tocopherol, Guar Hydroxypropyltrimonium Chloride, Citric Acid, Malic Acid, Fragrance (Parfum), Linalool, Limonene, Geraniol, Hydroxycitronellal, Benzyl Salicylate, Tetrasodium Iminodisuccinate, Potassium Sorbate, Phenoxyethanol, Sodium Benzoate