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Eleven Hydrate My Hair 960ml Duo
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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The Eleven Hydrate My Hair 960ml Duo is the professional large-size shampoo and conditioner for dry, dehydrated hair — Eleven Australia's hydration system using baobab oil and shea butter to deliver lasting moisture from Australian botanical ingredients, in the professional salon size at Canada's lowest price.
What's Included
• Eleven Hydrate My Hair Shampoo — 960ml
• Eleven Hydrate My Hair Conditioner — 960ml
Why Buy the Litre Size
• Save 21% vs buying two regular-size Eleven bottles — Australian botanical hydration at excellent professional value
• Eleven Australia is not available at Sephora — Zennkai is one of the few authorized Canadian online sources for the Eleven professional range
• Professional large-size format delivers the same Australian botanical formula at the best per-wash value
• 960ml vs approximately 720ml from three regular bottles — additional volume free at every purchase
• Lasts approximately 3–5 months with daily use for dry, medium-length hair
About Eleven Hydrate My Hair
Eleven Australia brings the brand's Australian botanical philosophy to daily hydration — using baobab oil and shea butter as the primary moisture actives in a formula designed for hair that needs consistent, lasting hydration. From the Australian professional brand known for high-performance formulations with ethical ingredient sourcing, Eleven Hydrate My Hair is the brand's most recommended daily moisture system.
Key Ingredient
Baobab oil — an oil from the African baobab tree rich in Omega 3, 6, and 9 fatty acids that penetrate the hair shaft to restore moisture, elasticity, and shine. Shea butter — a rich botanical emollient that seals moisture in the hair fiber and provides lasting softness for dry hair.
Best For
• Dry, dehydrated hair wanting Australian botanical professional moisture
• Clients interested in Eleven Australia's ethical botanical approach
• Anyone wanting baobab oil hydration in a professional large-size format
• Colour-treated dry hair — Eleven Hydrate My Hair is colour-safe
• Metro Vancouver clients wanting gentle Australian botanical moisture in a hard water environment
Available at Zennkai — Canada's lowest professional price on Eleven. Authorized retailer. 100% authenticated professional stock. Free shipping on orders over $50. Ships anywhere in Canada. Beauty with Benefits members earn points on every purchase — join free at zennkai.com/pages/beauty-with-benefits. Shop the full Eleven collection at zennkai.com/collections/eleven.