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Davines Essential LOVE Smoothing Conditioner
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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Frizz doesn't start at the surface — it starts the moment the cuticle lifts and loses its ability to hold moisture in and humidity out. A shampoo can slow that process; a conditioner is where you reverse it. LOVE Smoothing Conditioner picks up where the shampoo leaves off, delivering the fatty acids and elasticity the cuticle needs to lie flat and stay there.
LOVE Smoothing Conditioner uses a sulfate-free, paraben-free cream formula designed to deposit rather than strip — working on damp hair after cleansing to replenish what the wash step removed. The active ingredient is Minuta Olive Extract, a Slow Food Presidium–certified ingredient from Mr. Carmelo Messina's farm in Ficarra, Messina, Italy. Dense in fatty acids and Vitamin E, Minuta olive works at the cuticle level to restore the lipid envelope, reduce surface friction, and rebuild elasticity — the three mechanical properties that separate controlled hair from reactive hair. Behentrimonium Chloride provides the detangling and smoothing action by positively charging the hair surface, neutralising static and allowing the cuticle scales to align. Panthenol (provitamin B5) penetrates the cortex and binds moisture, extending the conditioning effect beyond the rinse.
The formula leaves hair combable and controlled without weight — a meaningful distinction for anyone who has found heavy anti-frizz products trade one problem for another.
Metro Vancouver note: Coastal humidity is the primary driver of post-styling frizz rebound. Replenishing the cuticle's lipid layer with each wash — rather than relying on hold products to suppress the symptom — is the more durable fix for humidity-reactive hair.
Who It's For Coarse, frizzy, wavy, or unruly hair of any density. Works across straight, wavy, curly, and coily textures. Particularly effective paired with LOVE Smoothing Shampoo for a complete anti-frizz system. Safe for colour-treated hair and everyday use.
Also available in the 1 litre size — save 30% per ml →
Key Ingredients
- Minuta Olive Extract (Slow Food Presidium) — Rich in fatty acids and Vitamin E; restores the cuticle's lipid envelope, reduces friction, and rebuilds elasticity
- Behentrimonium Chloride — Positively charged conditioning agent that neutralises static, detangles, and aligns cuticle scales
- Panthenol (Provitamin B5) — Penetrates the cortex and binds moisture for lasting conditioning beyond the rinse
- Paraben-free, sulfate-free formula — Safe for colour-treated hair and daily use