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Davines Essential LOVE Smoothing Shampoo 1L
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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If LOVE Smoothing Shampoo is already your daily shampoo, the 250 ml is a trial. The litre is the decision. Same sulfate-free formula, same Minuta Olive Extract — just the format that makes sense when frizz control isn't occasional, it's a daily baseline.
Davines LOVE Smoothing Shampoo uses a sulfate-free, creamy foam formula that cleanses without stripping the fatty acid layer the cuticle depends on to stay sealed. The active ingredient is Minuta Olive Extract — a Slow Food Presidium–certified ingredient sourced exclusively from Mr. Carmelo Messina's farm in Ficarra, Messina, Italy. Minuta olive is unusually dense in fatty acids and Vitamin E, which work together to replenish the lipid envelope around the hair shaft, reduce surface friction, and restore elasticity. The result is hair that lies flat through the cleansing step, not just the conditioning step — which means the anti-frizz effect holds longer in humidity.
Metro Vancouver note: Coastal humidity accelerates cuticle lift on hair that's already coarse or frizzy. If your frizz worsens in summer or after rain, a lipid-replenishing cleanser like LOVE addresses the mechanism — not just the symptom.
Who It's For Coarse, frizzy, wavy, or unruly hair. Works on all densities. The litre size is particularly suited to daily users, households with multiple people on the same routine, or anyone who's already committed to the LOVE system. Also effective for hair that reacts to Metro Vancouver's coastal humidity or hard water mineral buildup — see our Hard Water Hair Damage Page if cuticle roughness from mineral deposits is a factor.
Key Ingredients
- Minuta Olive Extract (Slow Food Presidium) — Rich in fatty acids and Vitamin E; seals the cuticle, adds elasticity, reduces surface friction
- Sulfate-free surfactant system — Gentle foam that cleanses without stripping the hair's natural lipid layer
- Paraben-free formula — Safe for colour-treated hair and everyday use
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Savings Math
The 250ml retails at $47 CAD — $0.188 per ml. The 1000 ml retails at $113 CAD — $0.113 per ml. That's a 40% lower cost per ml with the litre. Four times the product for 2.4 times the price. For daily users, the litre pays for itself within the first two bottles. Professional litre sizes available in-store at all six Metro Vancouver locations or online at Zennkai. |