FREE SHIPPING ON ALL ORDERS OVER $50*
Goldwell Color Extra Rich Litre Duo
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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The Goldwell Color Extra Rich Litre Duo is the professional 1-litre shampoo and conditioner for thick, dry, or coarse colour-treated hair — an intensified version of the Goldwell Color system with a richer conditioning complex that delivers the extra moisture thick colour-treated hair needs while maintaining professional colour protection, at Canada's lowest price.
What's Included
• Goldwell Color Extra Rich Shampoo — 1 litre (1000ml)
• Goldwell Color Extra Rich Conditioner — 1 litre (1000ml)
Why Buy the Litre Size
• Save 55% vs buying two regular bottles — same exceptional value as Goldwell Color with an extra-rich formula for thick hair
• Thick colour-treated hair uses more product per wash — the litre is the practical daily format
• 1000ml vs 900ml from three regular bottles — 100ml extra free every purchase
• Not available at Sephora in litre size — professional salon-channel exclusive at Zennkai
• Lasts approximately 2–3 months for thick, long colour-treated hair with daily use
About Goldwell Color Extra Rich
Goldwell Color Extra Rich is the thick-hair version of the Color system — recognizing that thick, coarse, or dry colour-treated hair has significantly higher conditioning needs than fine hair and that standard colour care products often don't provide enough moisture for coarser textures. The extra-rich formula maintains Goldwell's professional colour protection while delivering a conditioner-rich formula that genuinely softens and manages thick colour-treated hair.
Key Ingredient
Extra-rich colour protection complex — an intensified version of Goldwell's colour protection system with additional rich emollients for thick or coarse hair types. Rich conditioning matrix — a heavier conditioning base formulated for thick, dry, or coarse colour-treated hair that needs significant softening alongside colour protection.
Best For
• Thick, dry, or coarse colour-treated hair needing both colour protection and intense moisture
• Clients who found regular Goldwell Color not rich enough for their thick hair
• Thick natural or textured hair that has been colour-treated
• Coarse colour-treated hair needing professional German colour care at exceptional value
• Anyone with thick hair wanting a Goldwell colour protection system specifically formulated for their texture
Available at Zennkai — Canada's lowest professional price on Goldwell. Authorized retailer. 100% authenticated professional stock. Free shipping on orders over $50. Ships anywhere in Canada. Beauty with Benefits members earn points on every purchase — join free at zennkai.com/pages/beauty-with-benefits. Shop the full Goldwell collection at zennkai.com/collections/goldwell.
Authorized Goldwell retailer · Zennkai Canada since 1984