FREE SHIPPING ON ALL ORDERS OVER $50*
REF Stockholm Weightless Volume Bundle
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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Fine hair volume and a healthy scalp are the same concern at different levels. Fine hair that loses volume through the day is often growing from a scalp that's congested, over-producing sebum, or carrying mineral and product buildup that weighs the root down before styling begins. This bundle addresses both: the REF Stockholm Weightless Volume Shampoo and Conditioner build volume and strength from the wash step up, while the AHA Scalp Detox Treatment clears the foundation that everything else depends on. A complete fine hair and scalp system — at 15% off when bought together.
What's in the Bundle
REF Stockholm Weightless Volume Shampoo A sulfate-free volumising shampoo built specifically for fine and thin hair. The Weightless Volume collection hero is Organic Grapefruit Extract — rich in Vitamin C and flavonoids, it stimulates the scalp and provides radiant shine while a triple protein complex (Hydrolyzed Vegetable Protein PG-Propyl Silanetriol, Hydrolyzed Soy Protein, Hydrolyzed Quinoa) reinforces the structural integrity of fine strands at the cleanse step. A three-oil botanical blend (Apricot Kernel Oil, Jojoba Seed Oil, Camelina Sativa Oil) provides lightweight nourishment without the weight that collapses fine hair. REF Colour Preserve System included. 4.86/5 across 14 reviews.
REF Stockholm Weightless Volume Conditioner The Weightless Volume collection's daily conditioning step — a deliberately lightweight formula that conditions without the emollient weight that flattens fine hair. Organic Grapefruit Extract and Jojoba Seed Oil provide hydration and shine. A lean cationic conditioning system (Cetrimonium Chloride, Amodimethicone) delivers targeted cuticle-smoothing and detangling without heavy deposit. Calcium Pantothenate supports moisture binding and elasticity at the root level. The correct conditioner for fine hair that has always been let down by conditioners. 4.86/5 across 14 reviews.
REF Stockholm AHA Scalp Detox Treatment The professional-grade scalp treatment that makes every other product in your routine work better. Six active systems in one formula: AHA 50 (multi-acid exfoliation blend) clears buildup, dead skin, and sebum congestion at the scalp surface. Procapil® (Biotinoyl Tripeptide-1, Apigenin, Oleanolic Acid) strengthens hair and supports reduced hair loss at the follicle level. Scalposine rebalances the scalp microbiome and reduces dandruff. Zanthalene (Sichuan Pepper Extract) soothes scalp itchiness. Frescolat (Menthyl Lactate) delivers an immediately cooling, refreshing sensation. A prebiotic ferment complex (Lactobacillus Ferment, Saccharomyces Ferment Lysate) supports long-term scalp microbiome health. Includes an innovative integrated scalp brush applicator for simultaneous circulation stimulation and product absorption.
Why These Three Together Fine hair volume starts at the scalp — not at the styling step. The AHA Scalp Detox Treatment removes the buildup, excess sebum, and cellular congestion that weigh the root down and block the Weightless Volume system's actives from performing at their full potential. A clean, exfoliated scalp is more receptive to the Grapefruit Extract's scalp stimulation, the triple protein deposit, and the lightweight conditioning that follow in the shampoo and conditioner steps. Use the Scalp Detox Treatment weekly or as needed, the Shampoo and Conditioner every wash day — and notice the difference within two to three weeks as the cumulative exfoliation protocol takes hold.
How to Use the Bundle
Step 1 — Scalp Detox (weekly or as needed): Apply the AHA Scalp Detox Treatment to freshly washed, towel-dried hair using the integrated scalp brush. Leave on for 3–5 minutes. Rinse thoroughly. Follow with Shampoo and Conditioner.
Alternatively: apply to dry scalp before shampooing for a pre-wash treatment.
Step 2 — Shampoo (every wash day): Apply to wet hair and scalp. Massage from root to ends. Rinse. Repeat if needed.
Step 3 — Conditioner (every wash day): Apply from mid-lengths to ends after shampooing. Leave on briefly. Rinse thoroughly. Use a minimal amount — less is more for fine hair to preserve root volume.
Who This Bundle Is For Fine, thin, or low-density hair with any of the following: volume that collapses through the day, a scalp that feels oily, congested, or builds up quickly, or hair that has been thinning or losing density gradually. Works on colour-treated fine hair — both products carry the REF Colour Preserve System for UV and colour vibrancy protection. Suitable for all hair textures in the fine-to-medium density range.