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REF Stockholm Weightless Volume Conditioner
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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Fine hair has one consistent problem with conditioners: the ones rich enough to actually condition also flatten. The more moisturising, the limper the result. REF Stockholm Weightless Volume Conditioner is built specifically for the fine-hair conditioning paradox — a lightweight formula that delivers genuine hydration and detangling without the emollient weight that fine hair can't carry, leaving it naturally fuller, bouncier, and easier to style rather than sleek, heavy, and flat. Rated 4.86 out of 5 by customers — many of them specifically with fine or thinning hair — and the product they keep coming back to.
Weightless Volume Conditioner uses a deliberately lean conditioning base — lighter than a standard conditioner's cationic system by design rather than by accident.
Cetrimonium Chloride is the primary conditioning agent — a shorter-chain quaternary ammonium compound than the Behentrimonium Chloride used in richer conditioners. Cetrimonium Chloride provides effective cuticle-smoothing, slip, and detangling at a lighter deposit weight, making it the correct choice for fine hair where over-conditioning is as much of a problem as under-conditioning. Amodimethicone provides targeted silicone smoothing at damaged cuticle points without the uniform coating of heavier silicone systems. Cetyl Esters provide a silky, light emollient feel without the heaviness of fatty alcohol conditioning bases.
Hydroxyethylcellulose is a natural, water-soluble cellulose polymer that provides the conditioner's body and texture without contributing conditioning weight — it creates a lightweight film on the hair surface that adds structure and combability during application without loading the strand. Calcium Pantothenate — the calcium salt of Vitamin B5 — is the primary moisture-binding active, penetrating the cortex and supporting the hair's internal hydration and elasticity particularly at the root level, where fine hair is most vulnerable to the breakage and thinning that compromises density.
Citrus Paradisi (Organic Grapefruit) Fruit Extract is the Weightless Volume collection hero — rich in Vitamin C, flavonoids, and antioxidants that stimulate the scalp and provide radiant shine to fine hair. REF Stockholm notes that Grapefruit Oil "stimulates the scalp" — supporting a healthier follicle environment that contributes to the revitalising effect the collection is known for. Simmondsia Chinensis (Jojoba) Seed Oil closely mimics the hair's natural sebum — absorbing rapidly and without residue to add elasticity and shine to fine strands. Together, Grapefruit and Jojoba deliver the collection's signature lightweight hydration and shine without surface weight. Helianthus Annuus (Sunflower) Seed Extract carries the REF Colour Preserve System. Hydrolyzed Quinoa provides protein and amino acid reinforcement. Glycerin and Butylene Glycol provide humectant moisture balance. Panthenol provides additional cortex moisture-binding support.
Fragrance: the Weightless Volume collection's fresh, airy character — citrus-forward with warm floral base notes from Limonene and Benzyl Salicylate.
100% vegan. Cruelty-free. Colour-safe.
Metro Vancouver note: Fine hair in coastal humidity picks up atmospheric weight through the day, accelerating the flatness that fine hair is already prone to. A conditioning step that delivers genuine moisture without emollient weight — and that specifically supports scalp health through Grapefruit Extract — is the correct foundation for fine-hair volume routines in Metro Vancouver's damp climate.
Who It's For Fine, thin, or low-density hair of all textures. Particularly effective for hair that becomes flat or heavy after conditioning. Works on colour-treated fine hair — the REF Colour Preserve System protects colour vibrancy. Apply after shampooing, distribute evenly, leave for a short while, and rinse thoroughly. Use the minimum amount needed — start with a small application and build only if required.
Complete the Weightless Volume routine with: REF Stockholm Weightless Volume Shampoo → | REF Stockholm Weightless Volume Refreshing Mousse →
Key Ingredients
- Citrus Paradisi (Organic Grapefruit) Fruit Extract — Weightless Volume collection hero; rich in Vitamin C and flavonoids; stimulates the scalp, provides radiant shine, and contributes to the revitalising effect
- Simmondsia Chinensis (Jojoba) Seed Oil — Sebum-mimicking emollient; absorbs rapidly without residue for lightweight elasticity and shine on fine strands
- Cetrimonium Chloride — Light-deposit cationic conditioning agent; provides cuticle-smoothing, slip, and detangling without the weight of heavier conditioning systems
- Amodimethicone — Targeted silicone smoothing at damaged cuticle points; no uniform heavy coating
- Calcium Pantothenate (Vitamin B5) — Penetrates the cortex at the root level; supports moisture binding, elasticity, and hair resilience
- Hydroxyethylcellulose — Natural cellulose polymer; adds lightweight structure and combability without contributing conditioning weight
- Hydrolyzed Quinoa — Protein and amino acid reinforcement at the hair surface
How to Use Apply to washed hair. Distribute evenly from mid-lengths to ends. Leave on for a short while. Rinse thoroughly. For very fine hair, apply a minimal amount — less is more to preserve volume after rinsing.