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Sebastian Craft Clay
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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What It Is
A texturizing styling clay that shapes hair with a dry matte finish and flexible hold — using natural earth minerals Kaolin and Bentonite to add grip, define separation, and create lived-in, piecey looks that can be reworked and reshaped throughout the day.
Hair Concerns
- Fine Hair & Volume
- Shine & Gloss
- Frizz
Key Benefits
- Kaolin and Quaternium-90 Bentonite — natural earth minerals — provide the grip and oil-absorbing matte finish that defines Craft Clay's texture; they bond lightly to the hair shaft to create separation and hold without shine or heaviness.
- Cera Alba (Beeswax) and Petrolatum create the clay's moldable, pliable texture — emulsifying easily between palms and distributing evenly through dry hair without clumping or a waxy residue on the hands.
- Flexible hold means Craft Clay can be reworked and reshaped throughout the day — apply more to build texture, or run hands through to soften and reshape without needing to re-wash.
- Tocopherol (Vitamin E) and PEG-10 Sunflower Glycerides add a conditioning element within the matte finish, protecting hair from styling stress while maintaining the dry, natural look. Best for short to mid-length styles.
Highlighted Ingredients
What Else You Need to Know
Best for short to mid-length styles — ideal for roughing up hair, defining ends, creating piecey texture, or adding root lift and volume. Emulsify a small amount between palms before applying — this activates the clay and ensures even distribution without streaking. Start with less than you think you need; Craft Clay is layerable, so build texture gradually. Pairs with Sebastian Dark Oil Silkening Mist before applying for a hybrid texture-and-shine finish. Authorized Sebastian Professional retailer. Earn Beauty with Benefits points.
How to Use
Emulsify a small amount between palms. Work through dry hair to change texture, mold, and separate for a dry, matte finish. Rub into roots to rough up the style and add volume. Layer for buildable texture, or rework throughout the day to reshape without re-washing.
Authorized Sebastian retailer · Zennkai Canada since 1984 · Authorized Sebastian Professional retailer · Zennkai Canada since 1984 · Founded in Los Angeles, 1972 · 50+ years of professional haircare innovation · PETA Approved & animal test-free