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Sebastian Drench Hydrating Shampoo
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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Dry hair at the shampoo step has one job: come out cleaner without coming out drier. Most shampoos strip efficiently and leave the rest to conditioner. Sebastian Drench Hydrating Shampoo is built differently — a moisture-boosting formula that cleanses while replenishing dehydrated strands, leaving hair soft, supple, and full of the fluid movement that dry hair loses when it's been stripped one too many times. Nix the dry spell from the first step.
Drench Hydrating Shampoo uses a classic but effective surfactant system that creates a rich, creamy lather for thorough cleansing, with conditioning actives that work simultaneously during the wash to leave hair more manageable at rinse-out than it started.
Sodium Lauryl Sulfate and Sodium Laureth Sulfate are the primary surfactants — providing the rich lather and thorough scalp cleansing that removes sebum, product buildup, and environmental deposits that compound dryness on dehydrated hair. Cocamidopropyl Betaine is an amphoteric co-surfactant that moderates the surfactant system, improving foam quality, reducing scalp irritation, and leaving the hair in better condition at rinse-out than SLS or SLES alone would achieve. Glycol Distearate provides the characteristic pearlescent, creamy texture and contributes mild emollient conditioning to the lather.
Guar Hydroxypropyltrimonium Chloride is the in-wash conditioning active — a cationic guar that deposits at negatively charged cuticle damage points during the wash, delivering in-shower slip, detangling action, and frizz-reducing anti-static properties that make a meaningful difference at rinse-out. For dry, frizzy hair where the cuticle is already roughened, the guar deposit reduces the mechanical friction during rinsing and combing that causes additional breakage and frizz activation.
Dimethicone provides lightweight surface smoothing at rinse-out, filling micro-gaps in the cuticle surface to reduce frizz and add a subtle shine. Panthenol (provitamin B5) provides the deeper conditioning contribution — penetrating the cortex and binding moisture structurally for the lasting softness that carries through from the shampoo step into the styling routine.
Salicylic Acid appears in the formula at a low concentration as a gentle clarifying agent — clearing any residue film on the hair shaft that blocks moisture absorption, ensuring the hair arrives at the conditioning step with a clean, receptive cuticle surface rather than one impeded by buildup.
Citrus Limon (Lemon) Peel Oil contributes a brightening, purifying character to the fragrance and provides mild antioxidant support at the scalp surface. Glycerin provides humectant moisture retention throughout the wash.
Metro Vancouver note: Hard water mineral deposits on the cuticle surface compound dryness and reduce the effectiveness of hydrating shampoos by blocking moisture absorption. If results are less than expected, a chelation step before your routine may improve the shampoo's conditioning actives from reaching the hair shaft more directly. See our Hard Water Hair Damage hub for the protocol.
Who It's For Dry, dehydrated, or frizzy hair of any texture. Colour-safe — suitable for regular use on colour-treated hair. The formula produces a rich, creamy lather and is designed for everyday use as the first step in the Drench hydration system. Follow with Drench Intensely Hydrating Conditioner for the complete moisture-replenishing routine.
Also available in 1 litre size →. Pair with Sebastian Drench Intensely Hydrating Conditioner → for the full Drench system.
Key Ingredients
- Guar Hydroxypropyltrimonium Chloride — Cationic guar; deposits at damaged cuticle points during washing for in-shower slip, detangling, and anti-static frizz control
- Panthenol (Provitamin B5) — Penetrates the cortex and binds moisture structurally for lasting softness beyond the rinse
- Dimethicone — Lightweight surface smoothing; reduces frizz and adds subtle shine at rinse-out
- Salicylic Acid — Gentle clarifying agent; removes residue film from the cuticle surface to improve moisture absorption
- Glycerin — Humectant; maintains moisture balance at the hair surface through the wash
- Cocamidopropyl Betaine — Amphoteric co-surfactant; moderates lather action and improves rinse-out manageability
How to Use Massage into wet hair to activate the rich lather. Rinse thoroughly. Repeat if necessary. Best followed with Sebastian Drench Intensely Hydrating Conditioner.