FREE SHIPPING ON ALL ORDERS OVER $50*
REF Stockholm Dry Shampoo N°204
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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What it is: A weightless aerosol dry shampoo that refreshes hair between washes by absorbing excess oil with a potato starch and silica system — leaving a clean matte finish, natural volume, and effortless texture with no residue.
Hair Texture: Straight, Wavy, Curly, Coily
Hair Type: Fine, Medium, Thick
Hair Concerns:
- Oily Scalp
- Fine Hair & Volume
- Scalp Buildup & Congestion
- Frizz
Key Benefits:
- Solanum Tuberosum (Potato) Starch and Aluminum Starch Octenylsuccinate absorb excess scalp oil and sebum at the root — refreshing hair without washing
- Hydrated Silica provides additional oil absorption while adding dry texture and grip for volume and movement
- Weightless aerosol formula disperses evenly and dries quickly — no white cast, no heavy residue
- Matte finish adds texture and structure for styling grip, making it effective as both a refresh product and a pre-styling volumiser
- REF's N° System: N°204 signals a mid-level performance position — focused on oil absorption and texture rather than maximum hold or shine
- Vegan formula
Highlighted Ingredients:
- Solanum Tuberosum (Potato) Starch: Natural plant-derived starch; primary oil and sebum absorber that draws excess oil away from the scalp and root without drying the hair shaft
- Aluminum Starch Octenylsuccinate: Modified starch absorbent that enhances oil uptake and contributes to the matte, powdery texture finish
- Hydrated Silica: Fine silica particles that supplement oil absorption while creating surface texture and grip on the hair shaft for volume and styling hold
- Alcohol Denat.: Carrier solvent that ensures rapid, even dispersion of the absorbent particles on application and speeds up drying time
Ingredient Callouts: Vegan.
What Else You Need to Know: Shake well before use, spray 20–30 cm from the roots, wait until fully dry, then work through with fingertips or a brush to distribute the absorbents and eliminate any visible powder. Applying too close or not allowing to dry fully before combing is the most common cause of white cast — distance and drying time are the key steps. Use between washes to extend blowouts and add second-day texture. In Metro Vancouver's coastal humidity, scalp sebum production can increase in warmer months and humidity accelerates oiliness — a targeted root refresh with N°204 extends wash intervals without compromising scalp health. That said, regular dry shampoo use without periodic clarifying can contribute to scalp buildup — see our Scalp Health hub if scalp congestion is a concern. Authorized REF Stockholm retailer. Earn Beauty with Benefits points on this purchase.
Fragrance Description: Clean, fresh, and lightly powdery — a subtle musk and soft floral finish