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Pureology Smooth Gloss Treatment Mask
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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Frizzy, colour-treated hair needs a mask that addresses both concerns simultaneously — not a repair treatment that ignores frizz, or a smoothing mask that ignores colour. Pureology Smooth Gloss Treatment Mask is the conditioning anchor of the Smooth Gloss system: a luxurious, creamy rinse-out mask built around the brand's Silkmorphose™ technology and patented Antifade Complex®, delivering 8x smoother hair, glossy shine, and deep conditioning in 3–5 minutes. Frizz-prone. Colour-treated. Sorted.
Smooth Gloss Treatment Mask is built on a dual smoothing and colour protection system — two distinct ingredient complexes that address frizz and colour fade through different mechanisms.
Quaternium-87 is Pureology's Silkmorphose™ technology — the formula's hero active, inspired by the protein fibers found in silk. Quaternium-87 is a quaternary conditioning polymer specifically engineered to mimic the smoothing properties of silk protein at the hair surface. It deposits a fine, oriented conditioning film on the cuticle that envelops each strand in a protective veil, smoothing the surface irregularities that scatter light and cause frizz, and aligning the cuticle scales for a unified, reflective finish. This is the mechanism behind both the frizz-shielding and the glossy shine outcomes — the same film that tames frizz also creates the mirror-like surface that produces the +50% glossier shine result.
Polyquaternium-67 is a silk-derived cationic conditioning polymer that reinforces the Silkmorphose™ film. Polyquaternium-67 is derived from silk and provides a complementary conditioning deposit with strong anti-static properties — reducing the static charge that causes frizzy hair to expand and separate, while delivering additional silky slip and combability. Together, Quaternium-87 and Polyquaternium-67 create the Smooth Gloss system's characteristic "silk veil" conditioning effect: hair that feels smooth to the touch and behaves smoothly in humidity.
Behentrimonium Chloride is the primary cationic conditioning agent — depositing at damaged cuticle points for targeted slip, detangling, and cuticle-smoothing. Cetearyl Alcohol and Cetyl Esters form the rich, creamy emollient conditioning base. Hydrogenated Polyisobutene is a lightweight hydrocarbon emollient that provides shine enhancement and surface-smoothing without the heaviness of heavier oils. Hydroxyethylcellulose builds the formula's creamy texture and contributes a lightweight film-forming effect during processing.
The amino acid complex — Glycine, Serine, Alanine — deposits free amino acids at the hair surface during the treatment, reinforcing the hair's natural protein structure at the sites of greatest damage. Biotin supports hair health and structural integrity at the fibre level.
Pureology's Antifade Complex® is the formula's colour protection system — a patented complex that includes Helianthus Annuus (Sunflower) Seed Extract and Ethylhexyl Salicylate (a UV filter). Together they absorb UV radiation and neutralise the free radicals that drive photo-oxidative colour fade, extending the vibrancy of colour-treated hair between appointments. Tocopherol (Vitamin E) provides additional antioxidant reinforcement. Citric Acid seals the cuticle at rinse-out, locking in the conditioning complex.
The fragrance is an evocative blend of fresh, crisp, salty notes layered with the warm depth of vanilla and sandalwood — described by Pureology as capturing the "comforting caress of magic hour" after a day of sun and sea.
When used as the complete Smooth Gloss system (Shampoo + Mask + Silkmorphose™ Spray):
- 8x smoother hair — vs. non-conditioning shampoo
- +50% glossier shine — vs. unwashed hair
- 90% humidity protection — vs. non-conditioning shampoo
100% vegan. Sulfate-free. Color-safe.
Metro Vancouver note: Coastal humidity is the most reliable driver of frizz rebound on colour-treated hair in Metro Vancouver — atmospheric moisture enters the porous, chemically treated cuticle and disrupts any smoothing treatment's results within hours. The Silkmorphose™ protective veil is specifically engineered to resist that humidity uptake. For maximum performance in Vancouver's climate, use the complete Smooth Gloss system: Shampoo + Mask + Silkmorphose™ Spray.*
Who It's For Frizz-prone, colour-treated hair of all types, densities, and textures — Pureology confirms it works for fine hair too, using a light amount to maintain volume while achieving a smooth, glossy finish. Use weekly or as needed in place of conditioner for a deeper conditioning treatment. Works on all curl patterns for frizz-prone colour-treated curly hair where extra conditioning is needed alongside smoothing.
Part of the Smooth Gloss system — for best frizz control, humidity protection, and shine results, follow with Smooth Gloss Silkmorphose™ Spray after blow-drying.