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MoroccanOil Molding Cream
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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Most styling creams choose a side: texture or definition, short hair or long. Moroccanoil Molding Cream doesn't. It's specifically designed and instructed for both short cuts — where it builds texture and structure at the scalp — and long layered cuts — where it accents and separates individual lengths without loading the root. One formula, two application methods, a semi-matte finish that reads as natural rather than styled, and flexible hold that stays pliable rather than setting hard. The cream you keep reaching for because it works differently depending on how you use it.
Molding Cream is built on a thickening fiber system — the ingredient architecture that separates it from clay-based and polymer-only styling products in the Moroccanoil range.
Cellulose and Hydroxyethylcellulose are the thickening fibers. Cellulose is the structural material of plant cell walls — in hair care, micronised cellulose particles coat each hair strand and mechanically thicken its apparent diameter, adding body and tactile substance to the hair. On short hair, this creates the impression of greater density and structural mass that supports upright, textured styles. On long hair, the same effect adds weight and separation to individual layers, making them fall with more definition and movement than unconditioned hair. The fiber-based thickening is a fundamentally different mechanism from Bentonite Clay (which creates micro-friction and matte texture) or wax-based pomades (which coat and smooth) — it adds apparent body without stiffness.
Acrylates/Palmeth-25 Acrylate Copolymer and Polyquaternium-55 form the flexible hold system. Polyquaternium-55 is a cationic film-forming polymer that coats the hair surface with a humidity-resistant layer — providing the hold that keeps the styled shape in place while the cellulose fibers maintain the texture. The hold is intentionally flexible: the polymer film allows the style to move and flex with the hair's natural weight rather than setting rigidly, which is what enables long layered hair to be styled with this cream without the hardened, over-set result common in stronger-hold products. Polyquaternium-11 adds complementary anti-static conditioning and body-building properties.
Argania Spinosa (Argan) Kernel Oil provides the conditioning and moisture balance that prevents the fiber and polymer system from drying out the hair shaft. Olea Europaea (Olive) Fruit Oil, Hydrogenated Olive Oil, and Olea Europaea Oil Unsaponifiables form an olive oil complex that delivers deep emollient conditioning alongside the styling system. Olive Oil Unsaponifiables — the non-saponifiable fraction of olive oil rich in squalene, phytosterols, and tocopherols — penetrate the hair cortex and provide conditioning properties that go beyond surface coating, improving the hair's resilience and shine response over repeated use.
Synthetic Beeswax and Palmitic Acid provide the formula's texture and the pliable, workable consistency that allows the cream to be applied with fingertips and reworked during styling. Dimethicone adds surface smoothing and the semi-matte shine that distinguishes Molding Cream from a fully matte clay. PEG-12 Dimethicone contributes additional slip and spreadability.
The result is a cream that behaves differently depending on the hair it's applied to — which is by design, and why the application instructions for short and long hair are genuinely distinct.
Metro Vancouver note: Coastal humidity can cause flexible-hold styling products to soften through the day in Metro Vancouver's damp conditions. The Polyquaternium-55 humidity-resistant film in the Molding Cream's hold system is specifically designed to resist atmospheric moisture uptake, helping the styled shape hold through the damp Pacific Northwest climate.
Application by Hair Length
Short hair (pixie cuts, crops, textured fades, short layers): Warm a small amount in palms and work into damp or dry hair using fingertips. Use fingertips to create texture, direction, and separation. The cellulose fibers add structural mass to short hair, supporting upright styles without needing excessive product.
Long layered hair (medium to long cuts with movement): Distribute cream through dry hair, avoiding the roots. Focus on mid-lengths and ends to accent layers, add separation, and create an undone, tousled result. For specific end pieces: apply a small amount to fingertips and pull out individual sections for added dimension.
Starting with dry hair on longer lengths is intentional — damp application on long hair risks loading the root and reducing volume.
Who It's For Short cuts (crops, fades, textured short styles) through long layered cuts. Fine, medium, and thick hair types. All genders. Works on straight, wavy, and lightly curly hair. Particularly effective where a natural, undone look with flexible hold and a semi-matte finish is the goal. Colour-safe.
Within the Moroccanoil styling range:
- Molding Cream — semi-matte, fiber-rich, flexible hold, short and long hair
- Texture Clay → — fully matte, clay-based, delayed workable hold, all lengths
- Sculpting Pomade → — high-shine, smooth definition, flexible hold, slicked styles
Key Ingredients
- Cellulose & Hydroxyethylcellulose (Thickening Fibers) — Coat each strand to mechanically increase apparent hair diameter; add body on short hair and definition on long hair
- Polyquaternium-55 — Humidity-resistant film-forming polymer; provides flexible hold that resists atmospheric moisture without setting rigidly
- Argania Spinosa (Argan) Kernel Oil — Moroccanoil's signature; emollient conditioning and moisture balance
- Olea Europaea Oil Unsaponifiables (Olive) — Squalene, phytosterols, and tocopherols; penetrate the cortex for conditioning beyond surface coating
- Synthetic Beeswax — Provides the workable, pliable texture that allows fingertip application and restyling
- Dimethicone — Surface smoothing and semi-matte shine contribution
How to Use
Short hair: Warm in palms and work into damp or dry hair using fingertips to create the desired texture and direction.
Long layered hair: Distribute through dry hair from mid-lengths to ends, avoiding roots. Pull out end pieces with fingertips for dimension and separation.