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Malibu C Swimmers Wellness Shampoo
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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Hair Concerns
- Anti-Pollution & Metal Detox
- Damage & Breakage
- Dryness & Dehydration
- Colour Protection & Vibrancy
- Scalp Buildup & Congestion
Key Benefits
- Disodium EDTA and Sodium Gluconate form a chelating system that binds and removes chlorine, copper, and pool mineral deposits from the hair shaft with every wash — preventing the green tinting, brassiness, and dullness caused by regular pool exposure.
- Magnesium Ascorbyl Phosphate (stable Vitamin C derivative) provides an antioxidant defence against aggressive oxidizers like chlorine and chloramines, helping neutralize residual compounds the chelating system lifts from the hair.
- Panthenol (Pro-Vitamin B5) and Hydrolyzed Rice Protein replenish moisture and protein lost through chlorine exposure — combating the crunchy, gummy, brittle texture swimmers experience after regular pool sessions.
- Linum Usitatissimum (Flax) Seed Extract and PEG-16 Macadamia Glycerides condition and soften without weighing hair down — retaining the hair's natural oils for maximum post-swim moisture and shine. Safe for colour-treated hair.
Highlighted Ingredients
What Else You Need to Know
Use daily or as often as desired after pool sessions — this shampoo is formulated for regular swimmer use, not just occasional clarifying. Follow with your favorite conditioner for the complete post-swim routine. For heavy mineral buildup or green hair, use the Swimmers Wellness Remedy treatment before shampooing for a deeper chelation reset. In Metro Vancouver's active aquatics community, year-round indoor pool use means chlorine and hard water mineral exposure compounds quickly — weekly remedy use plus daily swimmer shampoo is the most effective maintenance protocol.
Fragrance
Clean and fresh with a bright citrus lift — light, invigorating, and crisp
How to Use
Use daily or after every pool session. Apply to wet hair, lather, and rinse thoroughly. Follow with your favorite conditioner. For heavy chlorine or mineral buildup, use the Swimmers Wellness Remedy treatment before shampooing for a deeper chelation reset. Safe for colour-treated hair.
Authorized Malibu C retailer · Zennkai Canada since 1984 · Authorized Malibu C retailer · Zennkai Canada since 1984 · Pioneer of crystallized vitamin wellness technology since 1985 · Vegan, gluten-free & preservative-free formulas · Made in USA