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Malibu C Miracle Repair Wellness Reconstructor
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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Hair Concerns
- Damage & Breakage
- Dryness & Dehydration
- Shine & Gloss
- Colour Protection & Vibrancy
Key Benefits
- Cocodimonium Hydroxypropyl Hydrolyzed Soy Protein penetrates deep into the hair shaft to seek out and fill weak, damaged areas — rebuilding structural integrity from within with gluten-free plant-derived protein.
- Panthenol (Pro-Vitamin B5) replenishes vital moisture, improves elasticity, and adds slip for easier detangling — the key nutrient-replenishment active at the core of the reconstructing process.
- Multi-Polyquaternium complex (PQ-71, PQ-37, PQ-4, PQ-10, PQ-7) provides a layered conditioning film that smooths the cuticle, reduces breakage, and restores manageability from roots to ends.
- Butyrospermum Parkii (Shea) Butter and Olea Europaea (Olive) Fruit Oil nourish and soften hair through the reconstructing process, with Silicone Quaternium-17 adding a protective surface layer and renewed shine post-treatment.
Highlighted Ingredients
What Else You Need to Know
For severely damaged hair, cover with a processing cap and apply heat for 5–10 minutes before rinsing — heat significantly deepens protein penetration. Not recommended immediately before a chemical service. Best used weekly as a standalone treatment or after a Malibu C Wellness Remedy to maximise results. In Metro Vancouver, hard water mineral buildup blocks protein treatments from penetrating fully — pairing with the Hard Water Wellness Remedy first dramatically improves protein uptake. See our Hard Water Hair Damage hub for the protocol.
Fragrance
Clean, lightly sweet, and fresh — soft floral-citrus impression with warm undertones
How to Use
After shampooing, apply the full packet to damp hair from roots to ends. Leave on 3–5 minutes before rinsing. For severely damaged hair, cover with a processing cap and apply heat for 5–10 minutes. Rinse thoroughly. Follow with conditioner. Do not use immediately before a chemical service — skip the heat step if using after a colour service.
Authorized Malibu C retailer · Zennkai Canada since 1984 · Authorized Malibu C retailer · Zennkai Canada since 1984 · Pioneer of crystallized vitamin wellness technology since 1985 · Vegan, gluten-free & preservative-free formulas · Made in USA