FREE SHIPPING ON ALL ORDERS OVER $50*
Malibu C Hard Water Wellness Shampoo
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
Couldn't load pickup availability
Hair Concerns
- Hard Water & Mineral Buildup
- Anti-Pollution & Metal Detox
- Dryness & Dehydration
- Colour Protection & Vibrancy
- Scalp Buildup & Congestion
Key Benefits
- Disodium EDTA and Sodium Gluconate form a dual chelating system that binds and removes calcium, magnesium, and iron mineral deposits from the hair shaft — targeting the dryness, dullness, and discolouration caused by hard water exposure with every wash.
- Euterpe Oleracea (Acai) Extract and Citrus Aurantium Dulcis (Orange) Extract provide an antioxidant-rich defence at the hair surface — protecting against the oxidative stress that hard water minerals accelerate at the cuticle and cortex.
- Panthenol (Pro-Vitamin B5) and Hydrolyzed Rice Protein replenish moisture and protein depleted by mineral buildup — restoring manageability, softness, and elasticity lost to ongoing hard water exposure.
- Hydrolyzed Linseed (Flax) Seed and PEG-16 Macadamia Glycerides condition and soften without stripping — retaining natural oils for a cleaner, healthier hair surface. Safe for colour-treated hair and daily use.
Highlighted Ingredients
What Else You Need to Know
Designed for daily use in hard water areas — the chelating system works cumulatively, making consistent use more effective than occasional clarifying. Follow with your favorite conditioner. For heavy mineral buildup or severe discolouration, use the Hard Water Wellness Remedy treatment before shampooing for a deeper reset. Metro Vancouver's municipal water supply deposits calcium, magnesium, and iron with every wash — this shampoo is built for exactly that environment. See our Hard Water Hair Damage hub.
Fragrance
Bright, cheerful Orange Dreamsicle — fresh citrus peel and sweet orange with a creamy, uplifting finish
How to Use
Use daily or as often as desired. Apply to wet hair, lather, and rinse thoroughly. Follow with your favorite conditioner. For heavy mineral buildup or discolouration, use the Hard Water Wellness Remedy treatment before shampooing for a deeper chelation reset. Safe for colour-treated hair and daily use.
Authorized Malibu C retailer · Zennkai Canada since 1984 · Authorized Malibu C retailer · Zennkai Canada since 1984 · Pioneer of crystallized vitamin wellness technology since 1985 · Vegan, gluten-free & preservative-free formulas · Made in USA