L'Oreal Professionnel Vitamino Color Spectrum Glass Shine Serum
Returns & Exchanges
Thank you for shopping at Zennkai.com.
ONLINE EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Phone: (604) 599-6800
Email: zennkai@megahairfamily.com
A patented leave in serum for colored hair that delivers instant glass shine & lasting results up to 10 washes. Anti-frizz up to 72H, Anti-humidity, Anti-fading. Lock in your day 1 color vibrancy up to 100 days.
KEY BENEFITS
- Instant glass shine & lasting results up to 10 washes
- Colored hair protection against UV damages
- Anti-frizz effect up to 72H
- Anti-humidity (up to 80% humidity in the air)
- Heat protection up to 230°C (450°F)
Hair is instantly more hydrated, smoothed and softer that resists up to 10 shampoos . Now, lock in your day 1 color vibrancy for up to 100 days.
The result on all 5 color dimensions:
- Shine: ultra-high glass shine
- Saturation: rich vibrant color
- Contrast: optimal depth between multiple shades
- Tone: unwanted reflects are neutralized
- Brightness: level of lightness or darkness are well preserved
HOW TO USE: The serum has a liquid texture: do not apply more than one pump at a time and section the hair beforehand if necessary. Shake before use. A fter the full Vitamino Color Spectrum system, apply on clean, towel-dried hair. 1-2 pumps for thin to medium hair, 3-4 pumps for thicker hair. Distribute evenly over the lengths and ends. Do not rinse. Dry hair completely with desired drying techniques. Once hair is dried, straighten hair with a straightening iron. Designed for use with a straightening iron. For optimal result, use with heating plates working at 180°C minimum.