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L'Oreal Professionnel Metal Detox Shampoo 500ml Refill Pouch
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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ONLINE EXCLUSIVE
Every wash, metal particles from water silently accumulate inside your hair — causing breakage, dullness, and colour fade. L'Oréal Professionnel Metal Detox Shampoo is the professional solution, and now available as a 500ml eco-friendly refill pouch that saves up to 73% plastic vs. buying a new bottle.
Enriched with patented Glicoamine technology, this sulfate-free, creamy cleansing shampoo gently removes copper and other metal deposits from the hair fiber, preventing breakage and protecting colour vibrancy. The rich foam cleanses thoroughly while leaving hair up to 2x shinier, smoother, and nourished for up to 72 hours.
Key Benefits
- Removes metal deposits — patented Glicoamine neutralizes copper and metal particles that accumulate wash after wash from hard water
- Up to 87% less hair breakage* — strengthens the hair fiber and protects against metal-related damage
- Prevents colour fade & colour shift — ideal for colour-treated, balayage, and lightened hair
- Hair is up to 2x shinier* — restores brilliance and vibrancy after every wash
- 72-hour smoothness — leaves hair feeling silkier and more manageable for days
- Sulfate-free & gentle — creamy formula transforms into a dense foam that cleanses without stripping natural oils
- For all hair types — colour-treated, damaged, bleached, natural, and curly hair
- Eco-conscious refill — 500ml pouch saves up to 73% plastic; refills your 300ml or 500ml Metal Detox pump bottle
Key Ingredient
- Glicoamine (10% patented) — a chelating molecule small enough to penetrate deep inside the hair fiber, tracking down and neutralizing harmful metal particles to prevent breakage and colour shift
How to Use
- Apply evenly on wet scalp and hair.
- Gently lather using the soft tips of your fingers until a light foam forms.
- Rinse thoroughly.
- Use weekly in alternation with your daily shampoo.
For best results, use as part of the full Metal Detox anti-metal protocol with the Metal Detox Mask and Hair Oil.
How to Refill
- Twist off the pouch cap.
- Pour into your empty, unrinsed Metal Detox pump bottle.
- Do not rinse the pump — keep it protected from dirt.
- Note the refill date and batch number on the bottle.
*Instrumental test on Metal Detox Shampoo and Mask vs. unwashed hair.