FREE SHIPPING ON ALL ORDERS OVER $50*
Loma Daily Litre Duo
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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The Loma Daily Litre Duo is the professional 1-litre everyday shampoo and conditioner for all hair types — Loma's certified organic aloe vera foundation system for clients without a specific targeted concern, delivering professional organic care for everyday use in the professional salon size at Canada's lowest price.
What's Included
• Loma Daily Shampoo — 1 litre (1000ml)
• Loma Daily Conditioner — 1 litre (1000ml)
Why Buy the Litre Size
• Save 23% vs buying two regular-size Loma Daily bottles — everyday organic professional care at excellent value
• Loma's organic aloe vera base means every formula starts with certified organic ingredients built in
• Not available at Sephora in litre size — professional salon-channel exclusive at Zennkai
• 1000ml vs 900ml from three regular bottles — 100ml extra free every purchase
• Lasts approximately 3–5 months with daily use depending on hair length and thickness
About Loma Daily
Loma Daily is the brand's everyday care system — for clients whose hair is generally in balance and needs consistent professional organic maintenance rather than a targeted concern treatment. Built on Loma's certified organic aloe vera base, the Daily system delivers the quality of professional organic care in an everyday format that works for all hair types without risk of over-treating specific conditions.
Key Ingredient
Certified organic aloe vera base — organic aloe vera as the primary formulation base delivering built-in moisturising and conditioning properties. Balanced daily care complex — a gentle blend of cleansing and conditioning actives appropriate for all hair types with normal maintenance needs.
Best For
• All hair types without a specific concern needing everyday professional organic care
• Healthy, balanced hair wanting a professional organic maintenance foundation
• Families wanting a professional system that works for everyone's hair
• Anyone beginning with Loma's certified organic professional hair care
• Daily-wash clients wanting a gentle organic system for consistent everyday use
Available at Zennkai — Canada's lowest professional price on Loma. Authorized retailer. 100% authenticated professional stock. Free shipping on orders over $50. Ships anywhere in Canada. Beauty with Benefits members earn points on every purchase — join free at zennkai.com/pages/beauty-with-benefits. Shop the full Loma collection at zennkai.com/collections/loma.