FREE SHIPPING ON ALL ORDERS OVER $50*
Loma Nourishing Litre Duo
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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The Loma Nourishing Litre Duo is the professional 1-litre shampoo and conditioner for dry, damaged, or brittle hair — Loma's most intensive certified organic aloe vera nourishment system, delivering deeper botanical nourishment than the standard Moisturizing line for hair that needs more than daily hydration maintenance, at Canada's lowest price.
What's Included
• Loma Nourishing Shampoo — 1 litre (1000ml)
• Loma Nourishing Conditioner — 1 litre (1000ml)
Why Buy the Litre Size
• Save 22% vs buying two regular-size Loma Nourishing bottles — intensive organic nourishment at professional value
• Seriously dry or damaged hair needs daily intensive organic care — the litre provides that commitment
• Not available at Sephora in litre size — professional salon-channel exclusive at Zennkai
• 1000ml vs 900ml from three regular bottles — 100ml extra free every purchase
• Lasts approximately 3–4 months for dry or damaged, medium-length hair with daily use
About Loma Nourishing
Loma Nourishing is the step up from Loma Moisturizing for hair with more serious dryness or structural damage — built on the same certified organic aloe vera base but with a richer nourishing complex that penetrates more deeply and provides more intensive restoration. For hair that standard moisturising systems can't adequately address.
Key Ingredient
Certified organic aloe vera base (intensified) — Loma's organic aloe vera foundation with an enhanced nourishing complex layered on top. Intensive botanical nourishment blend — a richer combination of nourishing botanicals that penetrate dry, damaged hair fiber more deeply than standard moisture formulas.
Best For
• Dry, damaged, or brittle hair needing intensive organic nourishment
• Hair that doesn't respond adequately to standard moisturising systems
• Post-service recovery as a daily organic nourishment foundation
• Clients who want certified organic nourishment at a professional level for damaged hair
• Anyone stepping up from Loma Moisturizing for more intensive daily care
Available at Zennkai — Canada's lowest professional price on Loma. Authorized retailer. 100% authenticated professional stock. Free shipping on orders over $50. Ships anywhere in Canada. Beauty with Benefits members earn points on every purchase — join free at zennkai.com/pages/beauty-with-benefits. Shop the full Loma collection at zennkai.com/collections/loma.