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L'ANZA Healing Moisture 950ml Duo
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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What it is: A professional 950ml hydration duo pairing L'ANZA's Healing Moisture Shampoo and Kukui Nut Conditioner — both powered by the Kukui Hydrating Complex with Polynesian botanicals to deeply hydrate, restore softness, and revive dry, depleted hair without weighing it down.
Hair Texture: Straight, Wavy, Curly, Coily
Hair Type: Fine, Medium, Thick
Hair Concerns:
- Dryness & Dehydration
- Frizz
- Shine & Gloss
- Damage & Breakage
Key Benefits:
- Kukui Hydrating Complex delivers lightweight Polynesian botanical moisture at both the cleanse and conditioning steps for continuous hydration through the entire wash routine
- Kukui Nut Oil (Aleurites Moluccanus Seed Oil) replenishes the hair's lipid layer with lightweight emollient moisture at both shampoo and conditioner steps
- Marula Seed Oil (Macadamia Ternifolia Seed Oil) restores softness and smoothness to coarse or dry strands
- Hydrolyzed Pea Protein and Hydrolyzed Vegetable Protein deposit into surface micro-fractures to improve tensile strength and reduce breakage
- Sodium Hyaluronate draws and holds moisture in the hair shaft through both wash and conditioning steps
- Clinically shown to deliver 92% softer hair (full system: Shampoo + Conditioner + Hair Masque + Moisturizing Mist vs. bleached control)*
- Professional 950ml sizes — save $18.95 vs. buying both individually at regular price
Highlighted Ingredients:
- Aleurites Moluccanus (Kukui Nut) Seed Oil: Polynesian emollient; replenishes the hair's lipid layer with lightweight moisture — present in both shampoo and conditioner as the Kukui Hydrating Complex hero botanical
- Macadamia Ternifolia (Marula) Seed Oil: Restores softness and smoothness to dry, coarse strands; present in both products
- Entada Phaseoloides Bark/Seed Extract: Polynesian sea bean botanical; moisture-binding and protective — present in shampoo
- Saccharum Officinarum (Sugarcane) Extract: Natural humectant providing additional moisture-binding at the hair surface — present in both products
- Hydrolyzed Algin: Seaweed-derived film former; seals moisture into the hair shaft — present in both products
- Sodium Hyaluronate: Hyaluronic acid; draws and holds water in the hair shaft through the wash and conditioning steps — present in both products
- PCA Mineral Complex (Sodium, Magnesium, Zinc, Manganese PCA): Quad-mineral NMF system maintaining natural moisture factor between washes — present in both products
- Hydrolyzed Pea Protein + Hydrolyzed Vegetable Protein: Plant-derived proteins depositing into surface micro-fractures for improved tensile strength — present in both products
- Tocopheryl Acetate + Tocopherol (Vitamin E): Antioxidant protection against oxidative damage and free radicals — present in conditioner
Ingredient Callouts: Paraben-free. Vegan.
What Else You Need to Know: This duo works as a complete daily moisture system — the Kukui Hydrating Complex botanicals carry through both products, reinforcing hydration at the cleanse and condition steps rather than relying on one product alone. Apply shampoo to damp hair, lather and rinse, then apply conditioner from mid-lengths to ends and rinse. For dry or very dehydrated hair, follow with the L'ANZA Healing Moisture Hair Masque once or twice weekly for deeper treatment. In Metro Vancouver's coastal climate, combination humidity and hard water mineral buildup creates a compounding dehydration effect — minerals block moisture from entering the hair shaft while humidity draws it out. The Kukui Hydrating Complex addresses the moisture deficit; pairing with a chelation step first addresses the mineral barrier. See our Hard Water Hair Damage hub for the protocol. Authorized L'ANZA retailer. Earn Beauty with Benefits points on this purchase.
Fragrance Description: Citrus and floral notes with warm, tropical undertones