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L'ANZA Healing Color Care 950ml Duo
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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What it is: A professional 950ml duo pairing L'ANZA's Healing ColorCare Shampoo and Conditioner — both powered by the proprietary Hibiscus Vibrancy Complex to prevent colour fade, preserve vibrancy, and leave colour-treated hair smooth and manageable.
Hair Texture: Straight, Wavy, Curly, Coily
Hair Type: Fine, Medium, Thick
Hair Concerns:
- Colour Protection & Vibrancy
- Shine & Gloss
- Frizz
- Dryness & Dehydration
Key Benefits:
- Hibiscus Vibrancy Complex in both shampoo and conditioner works continuously through the wash routine to prevent colour fade and dullness
- Gentle cleansing formula removes buildup without stripping colour or moisture
- Conditioner detangles effortlessly, leaving hair smooth, manageable, and visibly vibrant
- Suitable for all hair types and textures
- Professional 950ml sizes — save $18.95 vs. buying both individually at regular price
Highlighted Ingredients:
- Hibiscus Vibrancy Complex: L'ANZA's proprietary colour-protection technology; present in both shampoo and conditioner to continuously prevent fading and maintain vibrancy through every wash
Ingredient Callouts: Sulfate-free. Vegan.
What Else You Need to Know: The Healing ColorCare duo works best used as a paired system — the Hibiscus Vibrancy Complex in both products reinforces colour protection at the cleanse and condition steps rather than relying on one product alone. Apply shampoo to damp hair, lather and rinse, then follow with conditioner from mid-lengths to ends, leaving on briefly before rinsing. The 950ml professional size makes this duo practical for regular colour-treated hair maintenance, reducing how often you need to reorder. Authorized L'ANZA retailer. Earn Beauty with Benefits points on this purchase.