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KMS Moist Repair Shampoo
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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Moist Repair Shampoo is built around KMS's AHA Structure Complex — Lactic Acid and Malic Acid — designed to support internal reconstruction of the hair fiber while evening out the surface. Prickly Pear (Opuntia Ficus-Indica) is included for its hyaluronic-acid-like effect, contributing intense moisturizing and repairing benefits.
Gentle surfactants including Lauryl Hydroxysultaine and Coco-Glucoside cleanse without stripping, while Guar Hydroxypropyltrimonium Chloride helps smooth and detangle. Aloe Vera contributes vitamins, minerals, and amino acids for additional nourishment.
Formulated for normal to dry hair, Moist Repair Shampoo is designed to restore the hair's natural protective coating while reducing breakage, and is intended to be followed by Moist Repair Conditioner or Treatment for continued repair.
What It Is
A vegan sulfate-free moisture-repair shampoo with Upcycled Prickly Pear — up to 99% less breakage with full Moist Repair system.
Hair Concerns
- Dry Hair
- Damaged Hair
- Breakage
Key Benefits
- Upcycled Prickly Pear hyaluronic-acid-like moisture
- Up to 99% less breakage + split ends with full Moist Repair system
- 20x stronger hair with full system · up to 3x easier detangling · vegan
Highlighted Ingredients
What Else You Need to Know
A sulfate-free moisture + repair shampoo built around Upcycled Prickly Pear (Opuntia Ficus-Indica Stem Extract) — known for creating a hyaluronic acid-like moisturizing effect. Manufacturer-substantiated efficacy: up to 99% less breakage and split ends and 20x stronger hair when used in the full Moist Repair system including the Intense Restore Treatment. Up to 3x easier detangling. Mechanism: hydrogen + ionic bond repair via deep moisture restoration (different from covalent disulfide bond repair like K18 or Olaplex). The AHA Structure Complex (Lactic Acid) supports internal reconstruction.
Fragrance
Green citrus + jasmine + freesia · cedarwood + white musk + sandalwood base
How to Use
Lather. Rinse. Repeat if necessary. Follow with Moist Repair Conditioner and Intense Restore Treatment for full-system results.
FAQ
What is Prickly Pear used for in this shampoo?
Prickly Pear (Opuntia Ficus-Indica) is included for its hyaluronic-acid-like effect, contributing intense moisturizing and repairing benefits.
What is the AHA Structure Complex?
A blend of Lactic Acid and Malic Acid designed to support internal reconstruction of the hair fiber and even out its surface.
What hair type is Moist Repair Shampoo for?
It's formulated for normal to dry hair.
Authorized KMS retailer · Zennkai Canada since 1984 · Founded 1976 · Part of Kao Salon Division · Made in Darmstadt Germany · PETA cruelty-free · Climate neutral certified