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Kevin Murphy Free.Hold Styling Paste
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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Free.Hold is a medium-hold styling paste built around Lanolin Wax and Carnauba Wax. Lanolin Wax acts as a lubricant that smooths and softens the hair, while Carnauba Wax adds body and a glossy finish, along with a high melting point that helps the style hold through heat.
VP/VA Copolymer and PVP work as film-forming fixatives, giving the paste its flexible hold — pliable enough to restyle throughout the day rather than setting hard. Yerba Mate (Ilex Paraguariensis Leaf Extract) contributes antioxidants and amino acids that add shine and help hair feel fuller.
The paste is finished with a Bergamot and Patchouli scent, and formulated without sulfates or parabens. It's suited to all hair types, with shorter styles in particular benefiting from the added body and hold.
What It Is
Free.Hold — a medium-hold styling paste with flexible workable hold + natural shine. Carnauba Wax provides thickness + shine while maintaining flexibility. Antioxidants + essential oils nourish + condition.
Hair Concerns
- Medium-hold flexible styling
- Natural shine without grease
- Conditioning while styling
- Workable lived-in hold
Key Benefits
- Carnauba Wax delivers thickness + shine while maintaining flexibility
- Antioxidant + essential oil blend nourishes during styling
- Medium hold — workable, lived-in, not stiff
Highlighted Ingredients
What Else You Need to Know
Part of the STYLE/CONTROL regimen. Pair with Session.Spray Flex for finishing hold layered over paste.
Fragrance
Soft musk + clean.
How to Use
Rub a small amount between palms. Distribute through damp or dry hair. Shape + style as desired.
FAQ
Is Kevin Murphy Free.Hold good for fine hair?
Yes, it's suited to all hair types, and its ability to add body and thickness makes it especially popular for finer or shorter styles.
Does Free.Hold wash out easily?
Yes, it washes out easily with regular shampooing.
Is Free.Hold sulfate-free and paraben-free?
Yes, it's formulated without sulfates or parabens.
Authorized KEVIN MURPHY retailer · Zennkai Canada since 1984 · Salon-exclusive Australian formulations · Skincare-for-hair philosophy · Editorial + runway since 2004