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KEVIN MURPHY Wake Up Call Under-Eye Masks
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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The Kevin Murphy WAKE UP CALL Under-Eye Mask is a quick-fix reviving treatment for tired, puffy eyes — a hydrogel patch infused with Hyaluronic Acid to soothe and boost moisture, and Caffeine to help reduce the appearance of puffiness and wake up fatigued-looking eyes. Made in Korea using a precision-infused gel technology that adheres gently to the under-eye area without sticking or leaving residue, so it removes cleanly and leaves skin feeling refreshed, not irritated.
What It Is
A reviving under-eye hydrogel mask infused with Hyaluronic Acid to soothe and improve hydration and Caffeine to reduce the appearance of puffiness and tired-looking eyes. The precision-infused gel formula adheres gently to the under-eye area without sticking, allowing for smooth, residue-free removal.
Key Benefits
- Hyaluronic Acid delivers rapid hydration to the delicate under-eye area — plumping fine, dehydrated skin and soothing the tightness and sensitivity that accompanies puffiness, late nights, and dry indoor environments like Metro Vancouver's heated spaces in winter
- Caffeine works to visibly reduce puffiness by supporting the constriction of blood vessels under the thin skin of the eye area — one of the most well-studied and consistently effective topical actives for de-puffing and brightening tired-looking eyes
- Precision-infused Korean hydrogel technology allows the mask to adhere firmly enough to stay in place during application without sticking aggressively to skin — removing cleanly with no gel residue left behind, making it safe for all skin types including sensitive skin
Highlighted Ingredients
What Else You Need to Know
Apply to freshly cleansed skin — avoid using immediately after applying eye cream or oil, as this can prevent the gel from adhering properly. The mask works best when applied to a cool surface, so keep unused patches in the refrigerator for an enhanced de-puffing effect. Leave on for 15–20 minutes for best results. This is a single-use treatment, not a daily leave-on product.
Fragrance
Fragrance-free.
How to Use
Cleanse and dry the under-eye area. Remove patch from packaging and apply gel side down to under-eye area. Leave on for 15–20 minutes. Remove and gently pat in any remaining serum — do not rinse. Discard after single use. For enhanced de-puffing, store patches in the refrigerator before use.
Authorized KEVIN MURPHY retailer · Zennkai Canada since 1984 · Authorized Kevin Murphy retailer · Australian-founded 2006 · Cruelty-free · Weightless luxury professional haircare