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Kevin Murphy Hydrate-Me.Wash Shampoo 1L
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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If HYDRATE-ME.WASH is already your daily hydrating wash, the litre is the format that makes consistent use effortless. The same Kakadu Plum and Shea Butter formula — the antioxidant-rich, sulphate-free wash that replenishes moisture and restores shine — in a professional size that cuts cost per ml by 34% and keeps dry hair on a routine that works.
HYDRATE-ME.WASH is built around Terminalia Ferdinandiana (Kakadu Plum) Fruit Extract — an Australian native with the highest known natural Vitamin C concentration of any plant on earth. It smooths the cuticle surface to lock in essential moisture and neutralises the free radicals from UV exposure, heat styling, and environmental pollution that progressively deplete the hair's structural proteins and natural shine response.
Butyrospermum Parkii (Shea) Butter delivers rapid-absorbing emollient moisture from root to tip, rehydrating hair and scalp without clogging the cuticle. Oenothera Biennis (Evening Primrose) Oil provides Omega-6 fatty acids and hydrophilic phospholipids that help the hair shaft retain moisture between washes. Retinyl Palmitate (Vitamin A) smooths the hair shaft and improves elasticity. Panthenol penetrates the cortex to bind moisture structurally. A full vitamin complex — Biotin, Vitamins B6, C, and E — supports hair strength and long-term condition with every wash. Hydrolyzed Milk Protein deposits into micro-fractures to reinforce tensile strength. Undaria Pinnatifida (Wakame) and Centella Asiatica provide marine and botanical reinforcement.
The sulphate-free surfactant system cleanses thoroughly with a creamy lather without stripping the moisture the formula is built to restore.
When used with HYDRATE-ME.RINSE: 5x more shine and 3x smoother hair after just one use, per internal testing.
Sulphate-free. Paraben-free. Cruelty-free.
Metro Vancouver note: Hard water mineral deposits compound dryness by roughening the cuticle and blocking moisture uptake. If results are less than expected, a chelation step before your HYDRATE routine may be the missing variable. See our Hard Water Hair Damage hub for the protocol.
Who It's For Normal to dry hair of any texture. The litre size suits daily users, households sharing a wash routine, or anyone using HYDRATE-ME.WASH as their consistent everyday shampoo who wants the most cost-effective format. Colour-safe. Can be used daily.
Key Ingredients
- Terminalia Ferdinandiana (Kakadu Plum) Fruit Extract — Highest known natural Vitamin C concentration of any plant; smooths the cuticle, locks in moisture, and neutralises free radicals from heat and environmental damage
- Butyrospermum Parkii (Shea) Butter — Rich emollient; rapidly absorbs to rehydrate hair and scalp without clogging the cuticle
- Oenothera Biennis (Evening Primrose) Oil — High in Omega-6 and moisture-loving phospholipids; helps the hair shaft retain water
- Retinyl Palmitate (Vitamin A) — Smooths the hair shaft and improves elasticity
- Panthenol (Provitamin B5) — Penetrates the cortex and binds moisture structurally
- Undaria Pinnatifida Extract (Wakame) — Marine botanical; reinforces hair strength with minerals and amino acids
- Hydrolyzed Milk Protein — Improves tensile strength and manageability
- Biotin (Vitamin B7) — Strengthens the hair shaft and supports damage prevention
HOE TO USE: Apply to wet hair and massage gently through hair and scalp. Rinse. Follow with HYDRATE-ME.RINSE for full system results. Can be used daily as part of the KEVIN.MURPHY HYDRATE regimen.