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Kevin Murphy Hydrate-Me.Wash Shampoo Limited Edition 500ml
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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Dry hair isn't just a texture problem — it's a moisture-deficit problem, and KEVIN.MURPHY HYDRATE-ME.WASH is built to close that gap at the wash stage rather than patching it afterwards. A super-smoothing, hydrating shampoo packed with antioxidant-rich Australian botanicals that replenish moisture, restore shine, and leave parched hair feeling genuinely nourished rather than just coated. Kakadu Plum — native to Australia's Northern Territory and one of the richest natural sources of Vitamin C on the planet — smooths the cuticle surface and locks in essential moisture with each wash. Panthenol (Vitamin B5) forms a protective film on the hair's surface to improve elasticity, reduce breakage, and attract moisture into the shaft, while Shea Butter delivers deep conditioning from roots to tips, particularly effective on processed and heat-treated hair.
The formula also draws on Evening Primrose Oil, Jojoba Esters, Rosa Canina (Rosehip) Fruit Oil, Centella Asiatica, and Wakame (Undaria Pinnatifida) Extract — a botanically dense lineup that makes HYDRATE-ME.WASH one of the richest-feeling shampoos in the Kevin Murphy range without any heaviness. Ideal for naturally dry hair, colour-treated hair, or anyone in Metro Vancouver's coastal climate where wind, rain, and indoor heating combine to strip moisture from hair year-round. Sulfate-free and color-safe.
What It Is
Hydrate-Me.Wash — a super-smoothing, hydrating shampoo for dull, parched, dry hair. Australian Kakadu Plum (highest natural Vitamin C of any known plant) + Shea Butter + Evening Primrose Oil restore hydration without weight.
Hair Concerns
- Dry parched hair
- Hair exposed to dry climates
- Dull lifeless hair from dehydration
- Colour-treated hair lacking moisture
Key Benefits
- Kakadu Plum — highest natural concentration of Vitamin C of any known plant — smooths cuticle + locks in moisture
- Shea Butter delivers root-to-tip moisture without clogging the cuticle
- Antioxidant-rich (Vitamin A + C + E + Biotin + B6) protects against environmental damage
Highlighted Ingredients
What Else You Need to Know
Part of the Kevin Murphy HYDRATE regimen. Pairs with Hydrate-Me.Rinse + weekly Hydrate-Me.Masque for the complete hydration routine.
Fragrance
Bergamot + citrus aromatic with botanical accents.
How to Use
Apply to wet hair and massage through hair and scalp. Rinse. Follow with Hydrate-Me.Rinse. Use daily.
Authorized KEVIN MURPHY retailer · Zennkai Canada since 1984 · Salon-exclusive Australian formulations · Skincare-for-hair philosophy · Editorial + runway since 2004