FREE SHIPPING ON ALL ORDERS OVER $50*
Kevin Murphy Hydrate-Me.Rinse Conditioner 1L
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
Couldn't load pickup availability
|
Did you know some brands follow Minimum Advertised Price?
|
If HYDRATE-ME.RINSE is already the conditioner that's transformed your dry hair routine, the litre is the format that makes consistent use cost-effective. The same Kakadu Plum and Shea Butter formula — the antioxidant-rich conditioning system that delivers 5x more shine and 3x smoother hair when used with HYDRATE-ME.WASH — in a professional size that cuts cost per ml by 41%.
HYDRATE-ME.RINSE is built around Terminalia Ferdinandiana (Kakadu Plum) Fruit Extract — the highest known natural Vitamin C concentration of any plant — which smooths the cuticle surface to lock in the moisture the conditioning system delivers and neutralises the free radicals that progressively degrade the hair's structural proteins. Butyrospermum Parkii (Shea) Butter provides the primary emollient moisture, absorbing rapidly without clogging the cuticle. Jojoba Esters improve resilience to tangles and prevent the mechanical damage that causes split ends. Oenothera Biennis (Evening Primrose) Oil holds moisture within the hair shaft with its Omega-6 fatty acids and hydrophilic phospholipids.
The cationic conditioning base — Behentrimonium Chloride, Stearalkonium Chloride, Cetearyl Alcohol — deposits at points of greatest need on dry and damaged hair, delivering targeted slip, detangling, and cuticle smoothing. Amodimethicone and Silicone Quaternium-18 add shine enhancement without heavy buildup. The full vitamin complex — Panthenol, Biotin, Vitamins B6, C, and E — completes the antioxidant and structural support.
When used with HYDRATE-ME.WASH: 5x more shine and 3x smoother hair after just one use.
Sulphate-free. Paraben-free. Cruelty-free.
Metro Vancouver note: Hard water mineral deposits block conditioner deposits on the cuticle surface — reducing efficacy on hair with active buildup. A chelation step before your HYDRATE routine may improve results significantly. See our Hard Water Hair Damage hub for the protocol.
Who It's For Normal to dry hair of any texture. The litre size suits daily users, households sharing a conditioner, or anyone using HYDRATE-ME.RINSE as their consistent everyday conditioner who wants the most cost-effective format. Colour-safe. Suitable for daily use.
Pair with KEVIN.MURPHY HYDRATE-ME.WASH 1L → for the full system.
Key Ingredients
- Terminalia Ferdinandiana (Kakadu Plum) Fruit Extract — Highest known natural Vitamin C; smooths cuticle, locks in moisture, neutralises environmental free radicals
- Butyrospermum Parkii (Shea) Butter — Rich rapid-absorbing emollient; rehydrates from root to tip without clogging the cuticle
- Jojoba Esters — Improves resilience to tangles; prevents mechanical damage and split ends
- Oenothera Biennis (Evening Primrose) Oil — Omega-6 and hydrophilic phospholipids; holds moisture within the hair shaft post-rinse
- Behentrimonium Chloride & Stearalkonium Chloride — Cationic conditioning agents; targeted deposition at damaged cuticle points for slip and smoothing
- Panthenol (Provitamin B5) — Penetrates the cortex and binds moisture structurally
HOW TO USE: Apply to freshly washed hair and allow to absorb for 1–2 minutes. Rinse thoroughly. For optimal results, use after HYDRATE-ME.WASH as part of the KEVIN.MURPHY HYDRATE regimen.