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Kerastase Specifique Bain Divalent Balancing Shampoo 500ml Refill Pouch
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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ONLINE EXCLUSIVE
Kérastase Specifique Bain Divalent Balancing Shampoo in the 500ml Refill Pouch is the smarter, more sustainable way to keep your favourite scalp-balancing shampoo stocked — same salon-quality formula, significantly less waste.
Formulated for hair with oily roots and dry or sensitized ends, this ultra-light, silicone-free shampoo deeply cleanses and purifies the scalp while regulating excess sebum production. Amino acids balance and remove oil at the root, while Vitamin B6 works to slow sebum overproduction over time. Lengths are gently nourished, leaving hair light, soft, and visibly shiny — never stripped.
The 500ml refill pouch is designed to be poured directly into your Kérastase 500ml bottle, using 82% less plastic than the equivalent two 250mL bottles. The same professional-grade Bain Divalent formula, in a format that does less harm.
KEY BENEFITS
- Deeply cleanses and purifies oily scalp
- Regulates sebum overproduction at the roots
- Gently nourishes dry, sensitized ends and lengths
- Adds +61% volume vs. unwashed hair*
- Eases detangling by +20%**
- Leaves hair soft, light, and shiny
- Silicone-free and hypoallergenic
- 82% less plastic than two standard 250mL bottles
- Recyclable refill pouch
*vs. unwashed hair | **vs. non-conditioning shampoo
HOW TO USE: Pour contents into your clean, dry Kerastase 500ml bottle. Apply shampoo to wet hair. Massage from scalp to ends to activate microcirculation, then rinse thoroughly. Repeat for a second cleanse, emulsify, and rinse. For best results, follow with Spécifique Argile Équilibrante Scalp Clay and Masque Réhydratant.