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Kérastase Genesis Holiday Kit
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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Who is this for?
The Kérastase Genesis Kit is for anyone experiencing excessive hair fall caused by breakage — fragile, weakened strands that snap at the mid-shaft during brushing, detangling, or styling. Powered by Edelweiss Native Cells, Aminexil, and Ginger Root, the three-step system strengthens hair from root to tip and reduces the mechanical shedding that makes hair appear thinner and less dense over time. Suitable for all hair types.
What's inside?
- Sérum Anti-Chute Fortifiant 90ml — A daily leave-in serum applied directly to the scalp that targets hair fall at the root level. Strengthens fragile strands and reduces breakage-related shedding with consistent use — apply to towel-dried scalp before blowdrying or to dry scalp between washes.
- Bain Hydra-Fortifiant 250ml — An anti-hair fall fortifying shampoo for weakened hair. Gently cleanses while delivering the Genesis strengthening complex to the scalp and hair fibre from the first lather, making every wash part of the repair process.
- Fondant Renforcateur 200ml — A nourishing and fortifying conditioner that detangles, softens, and strengthens mid-lengths and ends without weighing hair down — the essential conditioning step to complete the full Genesis anti-breakage routine.
What It Is
The complete Kérastase Genesis anti-hair fall system. Genesis Serum 90ml reduces hair fall from brushing; Bain Hydra 250ml gently cleanses fragile hair; Fondant 200ml detangles and strengthens without weight. All three powered by Edelweiss Native Cells + Ginger Root. For fragile, breakage-prone hair. 25% off — valued at $224.
Hair Concerns
- Hair Loss & Thinning
- Breakage
- Damage & Repair
- Dryness
Key Benefits
- Edelweiss Native Cells run through all three products — the botanical stem cell extract strengthens the hair fibre's internal scaffold from root to tip, making strands more resistant to the physical stress that causes mid-shaft breakage on fragile or over-processed hair.
- Genesis Serum targets hair fall at the root level — applied as a leave-in to the scalp, it directly addresses the scalp environment where excessive shedding originates, complementing the Bain and Fondant for a complete root-to-tip anti-fall protocol.
- System is designed for breakage-related hair fall rather than hormonal hair loss — suitable for all ages and genders experiencing mechanical shedding caused by fragile fibres, aggressive detangling, and cumulative damage.
Highlighted Ingredients
What Else You Need to Know
Use in order: Bain Hydra on wet hair, rinse; Fondant on mid-lengths and ends, rinse; Genesis Serum applied to towel-dried scalp as a leave-in. The serum can also be applied to dry scalp between washes. For best results use the full three-step system consistently — Genesis results accumulate over 4–6 weeks. While quantities last.
Fragrance
Fresh floral with soft powdery notes. Light and clean across all three products.
How to Use
Bain Hydra: apply to wet hair, lather, rinse. Fondant: apply to mid-lengths and ends, leave 1–2 minutes, rinse. Genesis Serum: apply to towel-dried scalp section by section. Leave in — do not rinse.
FAQ
What is included in the Genesis Kit?
The kit contains Kérastase Genesis Serum 90ml, Bain Hydra 250ml, and Fondant 200ml — the complete three-step anti-hair fall system for fragile, breakage-prone hair.
Is Genesis for hair loss or breakage?
Genesis is specifically designed for breakage-related hair fall — mechanical shedding caused by fragile fibres and aggressive detangling. It is not formulated for androgenetic (hormonal) hair loss, which requires the Densifique or Initialiste range.
How long before Genesis results are visible?
Kérastase recommends consistent use for 4–6 weeks before assessing results. The Edelweiss Native Cells work accumulatively to strengthen the hair fibre, so results improve with regular use of the full three-step system.
Authorized Kérastase retailer · Zennkai Canada since 1984 · Authorized Kérastase retailer · Zennkai Canada since 1984 · L'Oréal Professionnel group · Pioneering luxury haircare since 1964