Kerastase Curl Manifesto Gentle Hydrating Creamy Shampoo
Returns & Exchanges
Thank you for shopping at Zennkai.com.
ONLINE EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Phone: (604) 599-6800
Email: zennkai@megahairfamily.com
Gentle hydrating sulfate free shampoo infused with Manuka Honey and Ceramide for curly, very curly and coily hair. Gently cleanses scalp and hair removing all dirt, impurities, pollution and buildup. Preserves natural oils for all curly hair types & promotes a healthy hair scalp environment to allow hair growth. Infuses curls with vital hydration with no weigh down, enhancing curl definition and volume.
- Gently cleanses hair scalp and hair removing all dirt, impurities, pollution and buildup.
- Enhances curl definition & volume.
- Infuses curls with vital hydration with no weigh down.
- Boosts curl radiance.
- Preserves natural hair oil & promotes healthy scalp environment to allow hair growth.
- +46% Hydration
- +33% softness
- 2x shinier
- +30% curl definition
HOW TO USE: Wet hair then thoroughly remove excess water before applying a quarter-sized amount of the clarifying shampoo touch by touch onto 5 key zones of the hair. Add water and emulsify. Focus this first wash on the hair scalp using finger tips to massage the scalp and gently remove impurities. Rinse thoroughly. Apply a second quarter-sized amount of shampoo touch by touch and add water. The second lather will produce a more abundant foam which will help cleanse hair from root to tip. Rinse thoroughly.
Pro Tips - Use this clarifying shampoo to gently cleanse your scalp and hair while infusing curls with vital hydration. Apply the shampoo to the scalp first, then coat lengths from top to ends. Carefully make a gentle downwards movement to preserve the curl, without rubbing from left to right. When rinsing, ensure the water follows this downwards motion to emphasize curl definition.