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Kerasilk Smoothing Shampoo
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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What It Is
A gentle cleansing shampoo for frizzy, unruly, hard-to-manage hair. Built on Biomimetic Silk with shea oil, it tames frizz and calms the overall hair structure while intensively nourishing, so hair comes out of the wash smoother and more controlled rather than rough and swollen. The foundation of Kerasilk's luxury smoothing routine. 100% vegan.
Hair Concerns
- Frizz
- Dryness
Key Benefits
- Tames frizz and calms unruly hair from the wash. Biomimetic Silk and nourishing shea oil. Intensively nourishes coarse, dry hair. Smoother, more manageable results. Adds shine. 100% vegan with no animal-derived ingredients, PETA-certified cruelty-free.
Highlighted Ingredients
What Else You Need to Know
Frizz is a moisture-and-cuticle problem, and this attacks both — shea oil for the moisture, Biomimetic Silk for the smooth cuticle. Especially good on coarse, dry, humidity-reactive hair, which is much of what a Vancouver winter produces. Pair with the Smoothing Mask for the coarsest hair. 100% vegan with no animal-derived ingredients, PETA-certified cruelty-free. Authorized Kerasilk retailer. Earn Beauty with Benefits points on every purchase, redeemable in-store and online.
Fragrance
Kerasilk signature fragrance — bergamot, jasmine and amber. Contains parfum.
How to Use
Apply to wet hair, lather through scalp and lengths, and rinse. Follow with the Kerasilk Volumizing & Smoothing Conditioner or the Smoothing Mask, depending on how much control your hair needs.
Authorized Kerasilk retailer · Zennkai Canada since 1984 · Authorized Kerasilk retailer · Silk+ Technology · Luxury care + styling · Goldwell Professional family