K18 Peptide Prep Detox Shampoo
Returns & Exchanges
Thank you for shopping at Zennkai.com.
ONLINE EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances. These items are not eligible for an exchange or store credit.
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances. These items are not eligible for an exchange or store credit.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Phone: (604) 599-6800
Email: zennkai@megahairfamily.com
FORMULATED WITH PATENTED K18PEPTIDE
WHAT IT IS
A color-safe clarifying shampoo with skincare-inspired ingredients + microdosed with the patented K18Peptide to nourish hair while removing buildup for a clean, healthy hair canvas.
WHAT IT DOES
Deeply cleanses hair and scalp: A non-stripping lather works to unclog hair follicles while banishing dirt, oils, metals, and things left behind from heavy product buildup including 99% of product buildup, 95% of sebum + a 76% copper reduction after just 1 wash
Clears the path: Preps hair for maximum K18 Molecular Repair Leave-in Treatment results. Everything performs better on clean, clarified hair including color + chemical services, treatments, and styling products.
Creates ideal foundation for healthy hair: This formula cleanses effectively in hard water, tackling common metals like Nickel, Cadmium, Lead, Zinc, Iron to deliver a deeper cleanse without disrupting hair or being harsh on the scalp.
WHY IT WORKS
Purposeful formulation powered by active skincare-inspired ingredients (no fillers) to clean effectively without stripping it or messing with your color. Features 17 ingredients, plus our patented peptide.
Activated Charcoal absorbs toxins, excess oils, and dirt in the hair
and scalp.
Salicylic Acid clears sebum buildup in follicles without stripping
hair of essential moisture and lipids.
K18Peptide works to reduce protein loss that can occur during
washing to keep hair feeling soft, strong, healthy and clean.
HOW TO USE: Engineered for less frequent heavy duty washing. Swap out your regular shampoo for this power wash 1x weekly
or as needed. Massage into hair + scalp to remove excess build-up. Thoroughly rinse. Repeat as needed.
Color-Safe
Removes 99% of product buildup with one wash
Removes 96% of sebum with one wash
Reduces 76% of copper found in hair with one wash
Elle Future of Beauty Award Winner 2024