FREE SHIPPING ON ALL ORDERS OVER $50*
Joico Moisture Recovery Moisturizing Litre Duo
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.Â
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
        - your item(s) must be either be unused or no more than a quarter of the volume missing.
        - your item(s) must be in the original packaging.
        - your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.Â
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATIONÂ
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.Â
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.comÂ
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The Joico Moisture Recovery Litre Duo is the professional 1-litre shampoo and conditioner for dry, coarse, or dehydrated hair — using Joico's Smart Release Technology to deliver moisture actives exactly where the hair fiber needs them, restoring softness, manageability, and shine to hair that standard conditioners can't adequately reach, at Canada's lowest price.
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What's Included
•       Joico Moisture Recovery Shampoo — 1 litre (1000ml)
•       Joico Moisture Recovery Conditioner — 1 litre (1000ml)
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Why Buy the Litre Size
•       Save 24% vs buying two regular-size Joico bottles — professional Smart Release moisture at excellent value
•       Dry hair needs daily moisture consistency — the litre ensures that
•       Not available at Sephora in litre size — professional salon-channel exclusive at Zennkai
•       1000ml vs 900ml from three regular bottles — 100ml extra free every purchase
•       Lasts approximately 3–4 months with daily use for dry, medium-length hair
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About Joico Moisture Recovery Moisturizing
Joico Moisture Recovery applies the brand's Smart Release Technology to the daily moisture challenge — using a precision delivery system to get hydrating actives to the sites within the hair shaft where moisture is most depleted. The shampoo cleanses without stripping, and the conditioner uses Smart Release to deposit moisture actives that improve the hair fiber's ability to retain hydration over time, rather than simply coating the surface.
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Key Ingredient
Smart Release Technology (moisture) — Joico's precision delivery system releasing moisture actives at the sites of dehydration within the hair shaft. Moisture recovery complex — a blend of hydrating actives including shea butter and vegetable protein that restore the hair fiber's moisture balance and retention capability.
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Best For
•       Dry, coarse, or dehydrated hair needing daily professional moisture
•       Hair in Metro Vancouver's hard water environment where mineral deposits compound dryness
•       Thick or heavy dry hair needing intensive moisture without heaviness
•       Colour-treated dry hair — Moisture Recovery is colour-safe
•       Anyone wanting Joico's Smart Release Technology applied to daily moisture care
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Available at Zennkai — Canada's lowest professional price on Joico. Authorized retailer. 100% authenticated professional stock. Free shipping on orders over $50. Ships anywhere in Canada. Beauty with Benefits members earn points on every purchase — join free at zennkai.com/pages/beauty-with-benefits. Shop the full Joico collection at zennkai.com/collections/joico.