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Joico Curls Like Us Hydrate & Define Curl Creme Styler
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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Where the Define & Seal Gelée creates a cast, Hydrate & Define Curl Crème Styler does something different — it conditions and defines simultaneously, coaxing curls into soft, bouncy clumps with flexible hold that never turns stiff, sticky, or crunchy. The crème formula is loaded with Vegan SmartRelease® Technology (Hydrolyzed Pea Protein + Hydrolyzed Vegetable Protein), Moringa Seed Oil, and Algae Oil, working together to strengthen strands and reduce combing breakage by 88.77%* while delivering lightweight, touchable definition that lasts through styling. For anyone who hates the gel cast process or wants softer results, this is the everyday curl styler.
Silicone-free, paraben-free, and PETA certified cruelty-free. Use alone for soft definition, or layer under the Define & Seal Gelée for added hold and longer-lasting curl retention.
What It Is
A curl-enhancing styling crème for wavy to coily hair that defines, hydrates, and protects in one step. Vegan SmartRelease® Technology reduces combing breakage by 88.77%* while Moringa Seed Oil and Algae Oil condition and smooth. Lightweight, flexible hold — no stiffness, no tackiness, no cast. Heat protection to 450°F / 232°C. Silicone-free. PETA certified.
Hair Concerns
- Frizz
- Breakage
- Dryness
- Damage & Repair
Key Benefits
- Reduces combing breakage by 88.77%* on damaged hair — Vegan SmartRelease® Technology continuously releases strengthening pea and vegetable proteins into the hair shaft, rebuilding structural integrity in porous, over-processed curl patterns with every application. *vs. non-conditioning shampoo.
- Lightweight, flexible hold with no cast, crunch, or stiffness — the crème defines curls by encouraging natural clumping without a film-forming polymer, making it the right choice when you want touchable softness rather than a structured set. Layer under Define & Seal Gelée for added hold.
- Heat protection to 450°F / 232°C for safe diffuser use on medium-to-high heat — Moringa Seed Oil and Algae Oil act as a thermal buffer while the style sets, protecting curl integrity and preventing the dryness that repeated heat exposure causes on textured hair.
- Moringa Oleifera Seed Oil delivers Vitamins A + E, Zinc, and Silica — micronutrients that strengthen the hair shaft, support scalp health, and give curls a luminous, frizz-resistant finish that holds up through Metro Vancouver's coastal humidity.
Highlighted Ingredients
What Else You Need to Know
No cast means no scrunch-out step — Hydrate & Define air-dries to a soft, touchable finish without the crunch of a film-forming gel. Apply to soaking wet hair for best results — wet enough that you hear a squishing sound when you pulse into sections. Use the rake-through or praying hands technique from roots to ends, working in sections on thick or dense curl textures. For added hold and longer curl retention, layer Define & Seal Curl Defining Gelée over the crème while hair is still wet. Reactivate on dry hair by lightly misting with water and scrunching.
Fragrance
Fresh floral with fruity notes. Light and clean.
How to Use
Apply to soaking wet hair — rake through from roots to ends or use the praying hands technique. For thick or dense curls, work in sections. Hold hair near roots and gently shake to encourage natural curl formation; pulse to support definition. Air-dry or diffuse. For added hold, follow with Joico Define & Seal Curl Defining Gelée. Can be reactivated on dry hair with a light water mist.
Authorized Joico retailer · Zennkai Canada since 1984 · Authorized Joico retailer · Zennkai Canada since 1984 · Pioneers in Keratin Protein technology since 1975 · 50 years of professional haircare innovation · PETA Approved & animal test-free