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Goldwell Dualsenses Rich Repair Serum Spray
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
Damaged hair needs more than a surface fix. Goldwell Dualsenses Rich Repair Restoring Serum Spray is a leave-in treatment built around MicroPROtec Technology — a delivery system that distributes active ingredients quickly and evenly through the hair shaft rather than sitting on the surface. The result is instant reconstruction from within, not just a coating that washes off.
The formula centres on IntraLipid (Bis-Methoxypropylamido Isodocosane + Lanolin Acid), which mimics the hair’s natural lipid structure and repairs the fibre from both inside and outside the cuticle. Amodimethicone selectively deposits on the most damaged areas of the shaft to smooth the cuticle surface and restore shine. Panthenol (Pro-Vitamin B5) and Glycoproteins hydrate and strengthen the hair fibre, while Tocopheryl Acetate (Vitamin E) and built-in UV filters protect colour from fading between washes.
Apply to towel-dried hair and leave in — no rinsing required. Compatible with colour-treated, chemically processed, and heat-styled hair. 150ml.
What It Is
A leave-in serum spray for dry, damaged, and colour-treated hair. MicroPROtec Technology delivers IntraLipid (Bis-Methoxypropylamido Isodocosane), Amodimethicone, Panthenol, and Glycoproteins to reconstruct, smooth, and protect. Spray in and leave. 150ml.
Hair Concerns
- Damaged Hair
- Dryness
- Daily Use
Key Benefits
- IntraLipid (Bis-Methoxypropylamido Isodocosane + Lanolin Acid) in the MicroPROtec Complex mimics the hair’s natural lipid structure — replenishing lost lipid content in the cortex and cuticle to reconstruct the fibre from within, restoring suppleness and reducing the appearance of brittleness on dry
- Amodimethicone selectively deposits on the most damaged, highest-charge areas of the hair cuticle — smoothing the surface precisely where it’s needed most, reducing friction and roughness, and restoring the flat cuticle alignment that gives healthy hair its characteristic shine.
- Panthenol (Pro-Vitamin B5) + Glycoproteins + Sodium PCA deliver layered hydration to the hair shaft — Panthenol penetrates and attracts moisture, Glycoproteins strengthen and smooth, and Sodium PCA binds water at the surface to maintain softness and manageability throughout the day.
Highlighted Ingredients
What Else You Need to Know
Contains Lanolin Acid (wool-derived) — not vegan. Contains Amodimethicone, Dimethicone, Cyclopentasiloxane — not silicone-free; not suitable for CGM. Contains Alcohol Denat. — not alcohol-free. Contains Parfum — not fragrance-free. Fragrance allergens: Linalool, Limonene, Citronellol, Benzyl Salicylate, Hexyl Cinnamal. UV filters (Benzophenone-4, Ethylhexyl Methoxycinnamate) protect colour but this is not a sunscreen. Shake well before each use.
Fragrance
Warm oriental: tonka bean, sandalwood, gardenia, jasmine, and exotic fruit. Contains Parfum. Allergens: Linalool, Limonene, Citronellol, Benzyl Salicylate, Hexyl Cinnamal.
How to Use
Shake well. Spray onto towel-dried hair. Leave in — do not rinse. Distribute through mid-lengths and ends. Style as desired. Can also be used as a cutting lotion to aid combing and sectioning.
FAQ
Is the Rich Repair Serum Spray a rinse-out or leave-in treatment?
It's a leave-in treatment. Spray onto towel-dried hair and do not rinse. It can be used before blowdrying or air drying, and also works as a cutting lotion to help with combing and sectioning.
What does MicroPROtec Technology do?
MicroPROtec is Goldwell's delivery system that distributes the active ingredients quickly and evenly through the hair shaft. It ensures the IntraLipid complex, Amodimethicone, and conditioning actives penetrate where they're needed rather than sitting on the surface.
Is this product silicone-free or vegan?
No to both. The formula contains Amodimethicone, Dimethicone, and Cyclopentasiloxane — it is not silicone-free and is not suitable for CGM routines. It also contains Lanolin Acid, which is derived from wool, so it is not vegan. It is listed as cruelty-free.
What hair types and concerns is this designed for?
The Rich Repair Serum Spray is formulated for dry to damaged hair across all types and textures — straight, wavy, curly, and coily. It's particularly suited to colour-treated, chemically processed, or heat-styled hair that shows signs of dryness, dullness, brittleness, or cuticle damage.
Authorized Goldwell retailer · Zennkai Canada since 1984 · Goldwell — professional salon haircare brand trusted worldwide, backed by Kao Corporation’s hair science research. Authorized Goldwell salon retailer.