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Goldwell Dualsenses Rich Repair Conditioner
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.Â
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
        - your item(s) must be either be unused or no more than a quarter of the volume missing.
        - your item(s) must be in the original packaging.
        - your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.Â
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATIONÂ
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.Â
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.comÂ
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Goldwell Dualsenses Rich Repair Conditioner is made for dry, stressed hair and combines lipid-rich care with Pashmina Silk Proteins. The formula replenishes lipids deep within the hair to help restore it from the inside, while Hydrolyzed Keratin and Hydrolyzed Silk add extra protein conditioning.
Nourishing conditioning agents restore natural elasticity and suppleness, improving combability and reducing breakage from the first use. Goldwell's FadeStop Formula, featured across the Dualsenses Rich Repair line, helps keep colour vibrant with every wash.
Suitable for dry to damaged hair. Use after Rich Repair Shampoo: work through shampooed hair, leave on for 1 minute, then rinse.
What It Is
A restoring conditioner with lipid-rich care, Pashmina Silk Proteins and Microfluid Technology.
Hair Concerns
- Damaged Hair
- Detangling
- Dryness
Key Benefits
- Restoring conditioner — reduces breakage from the first use
- Lipid-rich care + Pashmina Silk + Microfluid Technology
- Restores elasticity, suppleness, combability
Highlighted Ingredients
What Else You Need to Know
For damaged, dry, brittle hair. Pair with the weekly Rich Repair 60Sec Treatment for best results.
Fragrance
Goldwell Rich Repair signature scent
How to Use
Apply mid-lengths to ends. Leave 2-3 min. Rinse.
FAQ
What does the IntraLipid Complex do?
It's designed to replace lipids deep within the hair's inner structure, supporting intensive regeneration of damaged hair.
Is Rich Repair Conditioner safe for color-treated hair?
Yes, it's formulated with Goldwell's FadeStop Formula, included to help minimize color fading with every wash.
How long do I leave Rich Repair Conditioner in?
Distribute through shampooed hair and leave on for 1 minute before rinsing thoroughly.
Authorized Goldwell retailer · Zennkai Canada since 1984 · Darmstadt, Germany since 1948 · KAO Salon Division pro brand · PETA-certified vegan Dualsenses + StyleSign + Marine Bamboo Tech