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Essentials by LOMA Healthy Scalp Shampoo
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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ONLINE EXCLUSIVE
What it is: A cooling, biome-friendly scalp shampoo that lifts away daily buildup with an airy, lightweight lather — formulated with Celery Seed Extract, Kale Protein, Lemon Protein, and Jojoba Protein to cleanse, rebalance, and refresh the scalp while leaving lengths soft and full. Sulfate-free, silicone-free, vegan, and colour-safe.
Hair Texture: Straight, Wavy, Curly, Coily
Hair Type: Fine, Medium, Thick
Hair Concerns:
- Oily Scalp
- Scalp Buildup & Congestion
- Dryness & Dehydration
- Fine Hair & Volume
Key Benefits:
- Biome-friendly formula cleanses thoroughly without disrupting the scalp's natural microbiome — maintaining the bacterial balance that underpins long-term scalp health
- Celery Seed Extract rebalances sebum at the root, lifts surface buildup, and soothes scalp discomfort at the cleanse step
- Kale Protein cushions the scalp and hair during cleansing, improving moisture retention and defending against environmental stressors
- Lemon Protein strengthens follicles, supports collagen synthesis, and helps restore scalp pH — addressing acid mantle disruption caused by hard water, product buildup, and heat styling
- Jojoba Protein conditions the scalp and root zone during the wash step, reducing dryness and keeping roots feeling supple without heaviness
- Organic Rosemary provides an invigorating herbal boost and contributes mild antimicrobial scalp support
- Lightweight, airy lather rinses clean and fast — leaves hair full, not stripped; scalp refreshed, not squeaky
- Sulfate-free, silicone-free, paraben-free, phthalate-free, soy-free, vegan, and colour-safe
Highlighted Ingredients:
- Apium Graveolens (Celery) Seed Extract: Primary scalp-balancing active; rebalances sebum production, lifts buildup from the scalp surface, and comforts irritation at the cleanse step
- Kale Protein (Brassica Oleracea): Nutrient-dense plant protein that cushions the scalp during washing, improves moisture across the hair shaft, and provides a protective barrier against environmental stressors
- Lemon Protein (Citrus Limon): Strengthens the follicle and supports collagen production while helping restore scalp pH disrupted by buildup, hard water, and heat styling
- Simmondsia Chinensis (Jojoba) Protein: Scalp-conditioning plant protein that maintains suppleness and comfort at the root zone through the cleansing step without contributing to heaviness
- Rosmarinus Officinalis (Rosemary) Leaf Extract — Organic: Antimicrobial and circulation-stimulating botanical providing the invigorating herbal character of the formula while supporting a healthy scalp environment
- Mentha Piperita (Peppermint) Oil: Provides the signature cooling sensation at the scalp during the 30–60 second pause and contributes to the crisp, mint-clean post-rinse finish
Ingredient Callouts: Sulfate-free. Silicone-free. Paraben-free. Phthalate-free. Soy-free. Vegan. Colour-safe.
What Else You Need to Know: This shampoo is designed to be worked slowly into the scalp — not a rush-through wash. Wet hair, remove excess water, work 1–2 pumps into the scalp, add a little water to expand the lather, and massage slowly at the roots to lift buildup. Pause 30–60 seconds before rinsing to allow the Celery Extract and Kale Protein actives to fully engage with the scalp. Rinse thoroughly, repeat if needed, and follow with the Healthy Scalp Conditioner. The concentrated formula means a little goes a long way — the cloudy white cream expands into an airy lather with water addition. Part of the four-step Healthy Scalp ritual (Shampoo, Conditioner, Treatment Spray, Style Crème). In Metro Vancouver, hard water mineral buildup on the scalp is a compounding barrier — minerals disrupt sebum regulation and feed the imbalance this shampoo is built to address. The Lemon Protein pH-rebalancing action is particularly relevant here, as hard water is alkaline and consistently pushes scalp pH above its healthy range. See our Scalp Health hub for the full diagnostic. Authorized Essentials by Loma retailer. Earn Beauty with Benefits points on this purchase.
Fragrance Description: An invigorating rosemary–peppermint rush at the scalp — cooling, minty-herbal, and crisp. Blooms during lather; rinses clean with a mint-fresh, almost weightless finish.