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Essentials by LOMA Healthy Scalp Conditioner
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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ONLINE EXCLUSIVE
What it is: A lightweight, balance-restoring scalp conditioner formulated with Celery Extract, Kale Protein, Lemon Protein, Jojoba Protein, Carrot Protein, and Panthenol — designed to replenish moisture, detangle lengths, and restore freshness and comfort to the scalp without residue or heaviness. Silicone-free, sulfate-free, vegan, and colour-safe.
Hair Texture: Straight, Wavy, Curly, Coily
Hair Type: Fine, Medium, Thick
Hair Concerns:
- Oily Scalp
- Scalp Buildup & Congestion
- Dryness & Dehydration
- Shine & Gloss
Key Benefits:
- Celery Seed Extract rebalances sebum at the root, lifts surface buildup, and comforts the scalp without stripping natural moisture
- Kale Protein supports the scalp environment, improves moisture levels along the hair shaft, and defends against daily environmental stressors
- Lemon Protein strengthens follicles and boosts collagen production while helping balance scalp pH — addressing the acid mantle disruption that contributes to irritation and oiliness
- Jojoba Protein cushions the scalp, reduces dryness between washes, and keeps roots feeling supple without heaviness
- Carrot Protein (Daucus Carota) softens lengths and ends without adding weight — ideal for fine or oily hair types that struggle with conditioning residue
- Panthenol (Pro-Vitamin B5) adds gentle body and slip through the lengths for easy detangling and manageability
- Rinses clean and fast — leaves a cool, herbal brightness at the scalp without buildup or film
- Silicone-free, sulfate-free, paraben-free, phthalate-free, soy-free, vegan, and colour-safe
Highlighted Ingredients:
- Apium Graveolens (Celery) Seed Extract: Rebalances sebum production at the root, lifts surface buildup, and soothes scalp discomfort — the primary scalp-balancing active
- Kale Protein: Nutrient-dense plant protein that supports the scalp environment, improves moisture distribution through the hair shaft, and defends against environmental stressors
- Lemon Protein (Citrus Limon): Strengthens the follicle, supports collagen synthesis, and helps balance scalp pH to restore the acid mantle disrupted by hard water, buildup, and heat styling
- Simmondsia Chinensis (Jojoba) Protein: Cushions the scalp surface and root zone, reducing dryness and irritation between washes without leaving greasy residue
- Daucus Carota (Carrot) Protein: Plant-derived softening protein that conditions lengths and ends without weight — suitable for oily or fine hair types prone to heaviness
- Panthenol (Pro-Vitamin B5): Penetrates the hair shaft to improve elasticity, add slip for detangling, and build gentle body through the lengths
- Rosmarinus Officinalis (Rosemary) + Mentha Piperita (Peppermint): The signature botanical pairing providing the invigorating, minty-herbal scent experience and contributing mild antimicrobial and circulation-stimulating benefits at the scalp
Ingredient Callouts: Silicone-free. Sulfate-free. Paraben-free. Phthalate-free. Soy-free. Vegan. Colour-safe.
What Else You Need to Know: After shampooing, squeeze out excess water and apply from scalp to ends. Massage lightly at the roots to help the scalp-balancing actives do their work, then comb through for even slip. Leave on for 1–2 minutes before rinsing clean. The formula is specifically designed to be used at the scalp — not just the lengths — which distinguishes it from conventional conditioners that avoid the root zone. Pairs with the Essentials by Loma Healthy Scalp Shampoo, Treatment Spray, and Style Crème as a complete four-step scalp ritual. In Metro Vancouver, coastal humidity and hard water mineral buildup create a compounding imbalance at the scalp — minerals disrupt the acid mantle and sebum regulation, while humidity accelerates oiliness and congestion. The Lemon Protein pH-balancing action and Celery Extract sebum rebalancing are particularly relevant here. See our Scalp Health hub for the full diagnostic. Authorized Essentials by Loma retailer. Earn Beauty with Benefits points on this purchase.
Fragrance Description: An invigorating mint-clean breath with cool herbal brightness — rosemary and peppermint with a fresh, weightless finish that lingers lightly at the scalp post-rinse.