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Eleven Keep My Colour Blonde Treatment
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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Brassiness isn't just a cosmetic inconvenience — it's the predictable result of oxidation working on the exposed warm pigments that remain in lightened hair after bleaching. The cooler the desired blonde, the more aggressively those warm undertones push back between appointments. Keep My Colour Treatment Blonde is built around a blue-based pigment system specifically calibrated to neutralise that warmth and restore the cool, creamy, bright blonde that fades fastest — while simultaneously conditioning the sensitised fibre underneath with Macadamia Seed Oil and Hydrolyzed Quinoa.
Keep My Colour Treatment Blonde uses a blue-based corrective pigment system rather than a purple-based one — a meaningful formulation choice for certain blonde types. Purple toning targets yellow undertones and is most effective on light, neutral-to-cool blonde. Blue toning targets orange and brassy-warm undertones specifically — making this treatment the more effective choice for hair that has been lifted to a medium blonde level or for natural darker blonde transitioning to lighter, where warm gold and copper tones are the primary issue rather than yellow.
Ext. Violet 2 (CI 60730) is the blue pigment — a direct cosmetic dye that deposits onto the hair shaft and physically counteracts warm undertones through colour theory. Each use deposits a small amount of pigment that corrects brassiness incrementally while the conditioning system works simultaneously — meaning the longer it's left on (up to 5 minutes), the more pronounced the toning correction. The blue pigment is calibrated at a concentration that delivers visible correction without the risk of over-toning to grey or silver that higher-pigment treatments can cause.
Hydrolyzed Quinoa provides the formula's strengthening and protective function. Quinoa protein is notably complete — containing all essential amino acids — and hydrolyzed to a molecular weight that allows penetration into the hair's cortex rather than just coating the surface. For bleached and lightened hair where the protein matrix has been degraded, Hydrolyzed Quinoa helps rebuild and reinforce the internal structure, improving tensile strength, reducing breakage, and restoring the elasticity that chemically processed hair progressively loses.
Macadamia Integrifolia Seed Oil is the formula's emollient anchor. Rich in palmitoleic acid (Omega-7) — a fatty acid that closely mimics the composition of the skin's own sebum — Macadamia Seed Oil absorbs rapidly into the hair shaft without residue, restoring the lipid layer stripped by the bleaching process and leaving hair soft, moisturised, and more resistant to the environmental stressors that cause brassiness to worsen between appointments.
Supporting the formula: Chamomilla Recutita (Matricaria) Flower Extract (Chamomile) enhances natural blonde luminosity and brightness, complementing the blue toning correction. Rosmarinus Officinalis (Rosemary) Leaf Extract provides antioxidant protection and scalp-circulation stimulation. Cymbopogon Schoenanthus (Lemongrass) Extract delivers additional antibacterial and scalp-soothing properties. Panthenol penetrates and binds moisture at the cortex level. Behentrimonium Methosulfate and Amodimethicone provide the conditioning slip and surface smoothing that leave hair manageable and shiny after rinsing. Lactic Acid and Acetic Acid gently lower the pH to seal the cuticle after treatment, locking in the pigment correction and conditioning benefits.
The formula carries ELEVEN Australia's signature Passionfruit & Apple Blossom fragrance — distinctly light and fresh for a toning treatment, and a deliberate departure from the heavy chemical scent associated with most blue or purple toning products.
Cruelty-free. Vegan. Paraben-free. Gluten-free. Anti-fade colour safe. 100% recyclable packaging.
Metro Vancouver note: Coastal UV exposure — including overcast UV year-round — is a consistent driver of blonde oxidation in Metro Vancouver. A weekly blue toning treatment used consistently between appointments is one of the most effective tools for extending salon-fresh cool blonde colour in the Pacific Northwest climate.
Who It's For Lightened, highlighted, or bleached blonde hair with warm, brassy, or golden undertones. Particularly effective for medium to light blondes where warm orange and copper tones are the primary issue. Works across all blonde types — highlighted, balayage, single-process, natural blonde lifting. Use 1–2 times per week as a conditioning treatment in place of your regular conditioner, or as needed when brassiness starts to emerge. Pairs naturally with the Keep My Colour Blonde Shampoo for a complete brass-counteracting wash routine.
Pair with ELEVEN Australia Keep My Colour Blonde Shampoo → for the complete routine.
Key Ingredients
- Ext. Violet 2 (CI 60730) — Blue Pigment — Deposits blue-corrective pigment onto the hair shaft to counteract warm orange and brassy undertones; calibrated for visible correction without risk of over-toning
- Hydrolyzed Quinoa — Complete amino acid protein; penetrates the cortex to strengthen, nourish, and protect the hair structure degraded by bleaching and lightening
- Macadamia Integrifolia Seed Oil — Rich in Omega-7 palmitoleic acid; absorbs rapidly to restore the hair's lipid layer, moisturise, and add shine without residue
- Chamomilla Recutita (Chamomile) Flower Extract — Enhances natural blonde luminosity and brightness
- Panthenol (Provitamin B5) — Penetrates the cortex and binds moisture for lasting softness and elasticity
- Behentrimonium Methosulfate — Gentle biodegradable conditioning agent; provides slip and cuticle smoothing for manageable, shiny results
HOW TO USE: Apply to freshly washed hair. Remove excess water and use a wide-tooth comb for even distribution from roots to ends. Leave on for 3–5 minutes for the full conditioning and toning effect. Rinse thoroughly. Use 1–2 times per week or as needed.
Stylist tip: The longer you leave the treatment on (up to 5 minutes), the more pronounced the toning correction. If brassiness is significant, build up gradually with weekly use rather than extended application time.