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DESIGNME Bounce.Me Curl Litre Duo
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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The DESIGNME Bounce.Me Curl Litre Duo is the professional 1-litre shampoo and conditioner for curly and wavy hair — DESIGNME's curl system formulated by a Canadian professional brand to provide moisture, definition, and frizz control for curls in the professional salon size, at Canada's lowest price.
What's Included
• DESIGNME Bounce.Me Curl Shampoo — 1 litre (1000ml)
• DESIGNME Bounce.Me Curl Conditioner — 1 litre (1000ml)
Why Buy the Litre Size
• Save 36% vs buying two regular-size DESIGNME bottles — Canadian professional curl care at excellent value
• Curly hair typically uses more product per wash — the litre is the practical daily format
• DESIGNME is a Canadian brand formulated for Canadian hair and climate — including Metro Vancouver's humidity
• Not available at Sephora in litre size — professional salon-channel exclusive at Zennkai
• Lasts approximately 3–4 months for curly, medium-length hair with regular use
About DESIGNME Bounce.Me Curl
DESIGNME Bounce.Me is the Canadian brand's curl system — formulated with knowledge of Canadian hair and climate, including the humidity challenges that curly hair faces in coastal climates like Metro Vancouver. The system provides moisture and curl definition alongside frizz control, from a brand that understands the Canadian context.
Key Ingredient
Curl-defining moisture complex — DESIGNME's professional blend of moisturising and curl-enhancing actives that hydrate and define curly and wavy hair. Frizz-control system — smoothing actives that prevent humidity from disrupting curl definition in Metro Vancouver's coastal climate.
Best For
• Curly and wavy hair wanting Canadian professional curl care
• Curly hair in Metro Vancouver's coastal humidity environment
• Wavy to curly hair needing definition, moisture, and frizz control
• Colour-treated curly hair wanting curl support with colour compatibility
• Anyone wanting Canadian professional curl care at excellent value in the litre format
Available at Zennkai — Canada's lowest professional price on DESIGNME. Authorized retailer. 100% authenticated professional stock. Free shipping on orders over $50. Ships anywhere in Canada. Beauty with Benefits members earn points on every purchase — join free at zennkai.com/pages/beauty-with-benefits. Shop the full DESIGNME collection at zennkai.com/collections/design-me.