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Dermalogica Special Cleansing Gel
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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Soap-free, foaming gel cleanses all skin types. This iconic cleanser features naturally-foaming Quillaja Saponaria Bark Extract to gently rinse away impurities, toxins and surface debris, leaving skin feeling smooth, clean and refreshed. Calming Balm Mint and Lavender extracts help soothe as you cleanse — lightweight and mild enough for daily use.
- Washes away impurities without stripping or drying
- Calming botanical extracts soothe as they purify
- Gentle enough for daily use on all skin types
What It Is
A soap-free, foaming gel that gently yet thoroughly cleanses all skin types. Features naturally-foaming Quillaja Saponaria and soothing botanicals to remove impurities without disturbing the skin's natural moisture balance.
Hair Concerns
- Dullness
- Congestion
- Sensitivity
Key Benefits
- Gently removes impurities, toxins and daily debris without stripping skin
- Naturally-foaming Quillaja Saponaria provides a thorough yet gentle cleanse
- Calming Lavender and Balm Mint soothe skin as you cleanse
- Lightweight formula is mild enough for daily use
Highlighted Ingredients
What Else You Need to Know
Follow with Multi-Active Toner and your prescribed Dermalogica moisturizer. Use with an Exfoliating Face Brush for a dual-action cleansing experience. Available in 250ml, 500ml, and 500ml Refill Pouch.
Fragrance
Fresh herbal-citrus — natural notes of lavender, lemon and bergamot from botanical extracts.
How to Use
Following the application of PreCleanse, lather a small amount of gel in moistened hands and apply to dampened face and throat. Rinse with warm water. Follow with Multi-Active Toner and prescribed moisturizer.
FAQ
Is this cleanser suitable for sensitive skin?
Yes — the soap-free formula is gentle enough for all skin types including sensitive skin, and is mild enough for daily use.
Does it need to be used after PreCleanse?
Using after PreCleanse is recommended for a professional double-cleanse routine, but Special Cleansing Gel works effectively on its own for a quick daily cleanse.
What size options are available?
Available in 250ml, 500ml, and a 500ml Refill Pouch for a more sustainable option.
Authorized Dermalogica retailer · Zennkai Canada since 1984 · Dermalogica — professional skincare trusted by skin therapists for 40+ years. Founded in 1986, formulated without common irritants, and backed by the International Dermal Institute.