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Dermalogica PreCleanse Cleanser
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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Deep-cleansing oil melts away make-up, sunscreen and impurities in one step. This hydrophilic (water-loving) formula transforms into a milky emulsion on contact with water, lifting away layers of excess sebum, waterproof make-up, environmental pollutants and residual products. Conditioning Borage Seed, Kukui and Apricot oils fortify the skin while Rice Bran and Vitamin E oils nourish — ideal even for oily skin types.
- Removes make-up, SPF and excess oils without clogging pores
- Conditioning essential fatty acids nourish the skin's surface
- Allows your prescribed Dermalogica cleanser to penetrate more deeply
What It Is
A deep-cleansing oil that melts away make-up, sunscreen and daily impurities. This hydrophilic formula transforms into a milky emulsion with water, lifting away debris so your prescribed cleanser can work even more effectively.
Hair Concerns
- Congestion
- Dullness
- Excess Oil
Key Benefits
- Thoroughly melts away make-up, excess sebum, sunscreen and environmental pollutants
- Hydrophilic formula transforms into a milky emulsion with water for easy rinsing
- Conditioning Borage Seed, Kukui and Apricot oils nourish without clogging pores
- Prepares skin so your prescribed cleanser can penetrate more effectively
Highlighted Ingredients
What Else You Need to Know
Step one of the Dermalogica Double Cleanse regimen. Follow with your prescribed Dermalogica cleanser such as Special Cleansing Gel for professional cleansing results.
Fragrance
Light natural oil scent from botanical seed and fruit oils. No added fragrance.
How to Use
Dispense into dry hands. Massage over dry face and eyes to dissolve surface oil and debris. Concentrate on areas of congestion. Wet hands and continue massaging to create a light, milky emulsion. Rinse with lukewarm water. Follow with prescribed Dermalogica cleanser.
FAQ
Is PreCleanse suitable for oily skin?
Yes — despite being an oil formula, PreCleanse is formulated to be gentle even for oily skin types. The hydrophilic formula rinses clean without leaving a greasy residue.
Why should I double cleanse?
Double cleansing first removes surface-level make-up, SPF and oils with PreCleanse, then allows your second cleanser to address the skin itself more effectively — delivering a deeper, more thorough clean.
Can I use it around my eyes?
Yes — PreCleanse is gentle enough to use around the eye area to remove eye make-up.
Authorized Dermalogica retailer · Zennkai Canada since 1984 · Dermalogica — professional skincare trusted by skin therapists for 40+ years. Founded in 1986, formulated without common irritants, and backed by the International Dermal Institute.