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Dermalogica Multi-Active Toner
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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Light facial spray toner hydrates and conditions skin after cleansing. Spritz over skin to smooth the surface with moisture-binding humectants and help prepare for optimal moisturizer absorption. Soothing Lavender, Balm Mint and Arnica refresh as they condition — perfect for use after the Dermalogica Double Cleanse or throughout the day as a hydrating pick-me-up.
- Helps even out skin porosity for better moisturizer absorption
- Soothing botanicals refresh and condition skin
- Ideal for in-flight or on-the-go hydration
What It Is
A light, refreshing facial spray toner that hydrates, conditions and prepares skin for moisturizer. Moisture-binding humectants and soothing botanicals smooth the skin surface and help optimise absorption of products applied afterwards.
Hair Concerns
- Dehydration
- Dullness
- Sensitivity
Key Benefits
- Helps even out skin porosity for smoother, more uniform moisturizer absorption
- Moisture-binding humectants hydrate and condition skin after cleansing
- Soothing Lavender, Balm Mint and Arnica refresh and calm the complexion
- Convenient spray format — ideal for in-flight hydration or on-the-go use
Highlighted Ingredients
What Else You Need to Know
Use after the Dermalogica Double Cleanse, before applying your prescribed moisturizer. Also ideal spritzed over make-up throughout the day for a refreshing hydration boost.
Fragrance
Fresh herbal — natural notes of lavender, lemon and bergamot from botanical extracts.
How to Use
After double cleansing, spray directly over the entire face and throat with eyes closed. Follow immediately with your prescribed Dermalogica moisturizer.
FAQ
Can I use Multi-Active Toner over make-up?
Yes — it also works as a refreshing spritz over make-up throughout the day for a quick hydration boost.
Why should I use a toner after cleansing?
Toning after cleansing helps even out skin porosity — creating a more uniform surface so your moisturizer can absorb evenly and effectively.
Is it suitable for sensitive skin?
Yes — the formula contains soothing botanicals including Lavender and Balm Mint, and is formulated without common skin irritants, making it suitable for sensitive skin types.
Authorized Dermalogica retailer · Zennkai Canada since 1984 · Dermalogica — professional skincare trusted by skin therapists for 40+ years. Founded in 1986, formulated without common irritants, and backed by the International Dermal Institute.