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Dermalogica Dynamic Skin Retinol Serum
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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Fast-acting multi-retinoid serum features a 3.5% Retinoid Complex plus soothing Squalane to visibly address the appearance of wrinkles, pores, uneven texture and skin tone. Gentle enough for nightly use, this high-dose retinol serum smooths skin texture and supports a more even-looking complexion over time. Suitable for oily, combination and normal skin types.
- 3.5% Retinoid Complex — high-dose, nightly retinol treatment
- Visibly minimizes the appearance of pores and smooths texture
- Squalane helps counterbalance typical retinol dryness
Note: This product contains retinol (Vitamin A). Temporary redness, flakiness or sensitivity may occur initially — this is normal and fades with continued use. Always follow with SPF during the day. If pregnant or breastfeeding, consult a physician prior to use.
What It Is
A fast-acting, high-dose retinol serum with a 3.5% Retinoid Complex and soothing Squalane. Formulated to visibly address the appearance of wrinkles, pores, uneven texture and skin tone with nightly use.
Hair Concerns
- Signs of Aging
- Uneven Texture
- Enlarged Pores
- Uneven Skin Tone
Key Benefits
- 3.5% Retinoid Complex is a high-dose multi-retinoid that visibly addresses the appearance of wrinkles
- Helps minimize the appearance of pores and smooth uneven skin texture
- Squalane helps counterbalance dryness associated with retinol for a more comfortable experience
- Supports a more even-looking skin tone and improved luminosity over time
Highlighted Ingredients
What Else You Need to Know
Always wear SPF during the day when using retinol products. If dryness or redness occurs, reduce frequency of use. Not recommended during pregnancy or breastfeeding without physician guidance. Apply to face and neck — avoid the eye area.
Fragrance
Fragrance-free.
How to Use
After cleansing, apply a thin layer over face. Keep out of eyes. Use nightly. If dryness or redness occurs, reduce frequency. Always wear an SPF during the day.
FAQ
Is it normal to experience redness or peeling when starting a retinol?
Yes — some temporary redness, flakiness or sensitivity may occur as skin adjusts to retinol. These reactions are normal and typically fade over time. If irritation persists, reduce frequency or discontinue and consult a professional skin therapist.
Why is SPF important when using retinol?
Retinol can increase skin's sensitivity to UV rays, so wearing broad-spectrum SPF daily is essential to protect against sun damage while using this product.
Is it suitable for sensitive skin?
This is a high-dose retinoid serum best suited to oily, combination and normal skin types. Those with sensitive skin should approach retinol products with caution and consult a professional skin therapist.
Authorized Dermalogica retailer · Zennkai Canada since 1984 · Dermalogica — professional skincare trusted by skin therapists for 40+ years. Founded in 1986, formulated without common irritants, and backed by the International Dermal Institute.