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Davines DEDE Litre Duo
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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The Davines DEDE Litre Duo is the professional 1-litre shampoo and conditioner for all hair types — DEDE Davines' universally gentle daily care system that cleans effectively, conditions appropriately, and works beautifully regardless of hair type or concern, from a B Corp certified Italian brand, making it the ideal professional foundation for households with multiple hair types, at Canada's lowest price.
What's Included
• Davines DEDE Shampoo — 1 litre (1000ml)
• Davines DEDE Conditioner — 1 litre (1000ml)
Why Buy the Litre Size
• Save 20% vs buying two regular-size Davines bottles — one of the few professional Italian systems that works for every hair type in one litre
• DEDE's universality makes the litre particularly good value for families or households with multiple hair types
• Davines is not available at Sephora — Zennkai is one of the few authorized Canadian online sources
• Buying larger reduces packaging — aligned with Davines' B Corp and regenerative values
• Lasts approximately 4–5 months for medium-length hair with daily use
About Davines DEDE
Davines DEDE is the brand's 'for everyone' system — a gentle, universally effective daily shampoo and conditioner that delivers professional Italian hair care results without being formulated for a specific concern. It's the Davines system recommended for clients whose hair is generally healthy and in balance, or for anyone who wants a professional daily foundation without needing a concern-targeted formula. Like all Davines systems, formulated through regenerative organic agriculture and manufactured with 100% renewable energy.
Key Ingredient
DEDE gentle daily care complex — Davines' universally effective botanical blend that cleanses effectively without stripping and conditions appropriately for all hair types. Balanced pH formulation — gentle enough for daily use on any hair type without risk of over-conditioning or moisture imbalance.
Best For
• All hair types looking for a gentle, professional daily care system
• Healthy, balanced hair not requiring a concern-targeted formula
• Families or households with multiple hair types wanting one professional system
• Anyone wanting to begin using Italian professional hair care from a B Corp brand
• Daily-wash clients who need a gentle system that won't over-condition or strip
Available at Zennkai — Canada's lowest professional price on Davines. Authorized retailer. 100% authenticated professional stock. Free shipping on orders over $50. Ships anywhere in Canada. Beauty with Benefits members earn points on every purchase — join free at zennkai.com/pages/beauty-with-benefits. Shop the full Davines collection at zennkai.com/collections/davines.