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Celeb Luxury Viral Silver Colorwash
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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What It Is
A silver colour-depositing shampoo that tones harder than an ordinary purple shampoo — it deposits cool silver pigment to knock out yellow and brass on blonde, grey and lightened hair, and it does it in 2 to 5 minutes. What sets it apart is BondFix: a bond rebuilder built into the formula, so every toning wash also strengthens the fragile, over-lightened hair that needs toning most.
Hair Concerns
- Blonde & Brassiness
- Color-Treated
- Damage & Repair
Key Benefits
- Deposits cool silver pigment to neutralise yellow and brass. Tones in 2–5 minutes. BondFix bond rebuilder strengthens as it tones. Buildable — wash again for more. For blonde, grey, silver and lightened hair. Sulfate-free, PPD-free, peroxide-free, 100% vegan and cruelty-free.
Highlighted Ingredients
What Else You Need to Know
This is toning and bond repair in one step — which matters, because the hair that goes brassiest is the most lifted, and the most lifted is the most fragile. A standard purple shampoo tones but does nothing structural; this does both. A word on control: porous or very pale hair grabs silver fast and can go grey-dull if over-timed, so start at two minutes and build. Also available as a matching Colorditioner. Authorized Celeb Luxury retailer. Earn Beauty with Benefits points on every purchase, redeemable in-store and online.
Fragrance
Signature Celeb Luxury fragrance. Contains parfum.
How to Use
Wear gloves — this deposits real pigment and will stain skin and surfaces. Apply to wet hair, work into a lather, and leave 2 to 5 minutes depending on how much toning you want and how porous your hair is. Start short. Rinse. For more, wash again. Follow with the Silver Colorditioner. To maintain, alternate with your regular shampoo.
Authorized Celeb Luxury retailer · Zennkai Canada since 1984 · Authorized Celeb Luxury retailer · Viral colour-depositing · Vegan · Cruelty-free · USA-made