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Calecim Hair Elixir
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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CALECIM Professional's Advanced Hair System delivers PTT-6® — a patented blend of over 3,000 proteins, growth factors, cytokines, collagen, hyaluronic acid, and fibronectin derived from cord lining stem cell conditioned media — directly to the scalp via the included Dermastamp. Used twice weekly for six weeks, the system supports the appearance of thicker, denser-looking hair and a healthier scalp environment. Suitable for men and women with thinning hair. Kit includes six 5ml serum ampoules, an Activator, and a Dermastamp.
What It Is
A six-week stem cell hair renewal system. Six ampoules of PTT-6® serum — containing 3,000+ proteins, growth factors, cytokines, collagen, hyaluronic acid, and fibronectin — are applied to the scalp twice weekly using the included Dermastamp and Activator. Supports the appearance of thicker, denser-looking hair. For men and women..
Hair Concerns
- Thinning Hair
- Hair Loss
- Scalp Health
- Breakage
Key Benefits
- PTT-6® delivers 3,000+ proteins, growth factors, and cytokines to support follicle function and the appearance of thicker, denser hair with consistent use.
- Dermastamp application helps the serum reach the scalp surface for optimal absorption during each twice-weekly treatment session.
- Six-week programme with a simple at-home protocol — mix one ampoule with the Activator, apply with the Dermastamp, and allow to absorb. No rinsing required.
Highlighted Ingredients
What Else You Need to Know
The Advanced Hair System is a treatment programme, not a daily shampoo or conditioner replacement. Mix each ampoule with the Activator immediately before use — do not pre-mix. Do not skip sessions mid-cycle as this may affect results. For maintenance after the initial six weeks, apply once weekly using half an ampoule. Results vary by individual; those with advanced thinning may benefit from a second six-week cycle.
Fragrance
Unfragranced
How to Use
Mix one 5ml ampoule with the Activator immediately before use. Part hair into sections and apply to the scalp using the Dermastamp. Massage gently to aid absorption. Do not rinse. Use twice weekly during the six-week treatment phase. For maintenance, apply once weekly.
FAQ
What's included in the kit?
Six 5ml PTT-6® Hair Serum ampoules, an Activator, and a Dermastamp for at-home scalp treatment.
Who is this for?
Suitable for men and women experiencing thinning hair who want a non-invasive, stem cell-based at-home treatment.
How do I use it?
Mix one ampoule with the Activator immediately before use. Apply to the scalp using the Dermastamp, massage gently, and leave to absorb — do not rinse. Use twice weekly during the six-week treatment phase. Do not skip sessions mid-cycle as this may affect results.
When will I see results?
Results vary by individual. Most users notice visible improvement within six weeks of consistent use. Advanced thinning may benefit from a 12-week cycle, followed by monthly maintenance.
Authorized Calecim retailer · Zennkai Canada since 1984 · CALECIM Professional — stem cell biotechnology developed in Singapore. PTT-6® is derived from ethically sourced cord lining stem cells.