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Bumble and bumble. Thickening Litre Duo
Returns & Exchanges
RETURN & EXCHANGE POLICY
You have 10 calendar days to return an item for EXCHANGE ONLY from the date you received it. As the purchaser you would be responsible for return shipping charges.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
To be eligible for a exchange:
- your item(s) must be either be unused or no more than a quarter of the volume missing.
- your item(s) must be in the original packaging.
- your item(s) need to have the receipt or proof of purchase.
STEP 1 - Complete the online return form in full. Incomplete forms will not be accepted: Click here to download a return form
STEP 2 - Ship your item(s) back to us. You are responsible for return shipping charges. Shipping costs are non-refundable.
STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s)
STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card
In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Store credits cannot be redeemed for cash or refunded. You will receive your e-gift card within 5 business days after the exchange is confirmed
RETURNING TO A ZENNKAI SALON LOCATION
Should you prefer to return your online purchases to a location near you, come visit us! Simply bring your items and proof of purchase to our salons, following our set out Exchange Policy.
Final sale items are not eligible for exchange or store credit. Final Sale items include Litres, Litre Duos, Clearance, Last Chance, Hot Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, and Appliances.
If you are not fully satisfied with your purchase we will EXCHANGE it within 10 days with proof of purchase. EXCHANGE OR STORE CREDIT ONLY, NO CASH REFUNDS.
Hair Tools & Appliances
Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.
All electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit.
Hot Tools & Appliances are a FINAL SALE unless manufacturer defect and are not eligible for exchange or store credit.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us via email at zennkai@megahairfamily.com.
Corporate Office
310-5491 REGENT ST
BURNABY BC V5C 4H4
Email: zennkai@megahairfamily.com
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What it is: A professional 1L duo pairing Bumble and bumble.'s Thickening Volume Shampoo and Thickening Volume Conditioner — both powered by Strand-Plumping Technology to instantly uplift fine, thin hair, remove buildup, and deliver the look and feel of thicker, fuller strands from wash day through styling.
Hair Texture: Straight, Wavy
Hair Type: Fine, Medium
Hair Concerns:
- Fine Hair & Volume
- Shine & Gloss
- Damage & Breakage
- Frizz
Key Benefits:
- Strand-Plumping Technology in both shampoo and conditioner instantly thickens and plumps each strand from roots to ends for a fuller look at every wash
- Shampoo removes buildup to provide a body-building boost while delivering a touch of lightweight hydration — cleanses without heaviness
- Conditioner moisturizes without weight, with Silk Powder that adheres to hair strands and separates for fullness
- Used as a system, this duo delivers instantly thicker hair, 2x less breakage, and 2x more shine (vs. untreated and unwashed hair respectively)
- Seals split ends and tames flyaways
- Professional 1L sizes — save $43.05 vs. buying both individually at regular price
Highlighted Ingredients:
- Emblica Officinalis (Amla) Fruit Extract: Instantly thickens and plumps the hair strand — the Strand-Plumping Technology hero active in the conditioner
- Hydroxyethylcellulose: Film-forming polymer that helps thicken and coat individual strands for the appearance of fuller hair
- Hydrogenated Ethylhexyl Olivate + Hydrogenated Olive Oil Unsaponifiables: Olive-derived emollients that soften without heaviness, providing lightweight conditioning that doesn't weigh down fine hair
- Panthenol (Pro-Vitamin B5): Penetrates the hair shaft to condition, improve elasticity, and add slip for manageability
- Silk Powder (conditioner): Adheres to individual hair strands and helps separate them for increased visible fullness and body
What Else You Need to Know: This duo is designed to be used together — the Strand-Plumping Technology works at both the cleanse and conditioning steps to build visible thickness progressively through the wash routine. For best results on fine hair, apply the conditioner from mid-lengths to ends only and leave on for one to two minutes before rinsing to avoid any root weight. Follow with Bumble and bumble. Thickening styling products to extend the volume through blow-drying and beyond. Suitable for colour-treated hair. In Metro Vancouver's coastal humidity, fine hair is particularly prone to going flat quickly — the Strand-Plumping Technology's physical strand-coating mechanism holds up better in humid conditions than foam-only volume approaches. Authorized Bumble and bumble. retailer. Earn Beauty with Benefits points on this purchase.
Fragrance Description: Sparkling top notes of lemon, cucumber, and bergamot; middle notes of sea water, crisp apple, and water lily; base notes of cedarwood, white musk, and soft ambergris — the Thickening collection's signature coastal scent.